Ability to disable Alert ACK emails
It would be useful for small support groups to disable the Alert Acknowledgement emails, as these are mostly redundant if only one person is monitoring. The emails just become noisy spam.
Forum Discussion
I second this. I am the sole user of my LM account and dont need to be reminded that I just acknowledged something!
So, firstly, apologies that this has taken so long to get to...rn rnWhat I would like to do in the short term is to simply make the Suppress Alert Clear option also suppress the Ack and SDT messages. So if this is selected (and probably renamed something like Suppress alert status updates) an alert will still escalate (through multiple stages); an increase in severity will still be sent; but messages regarding Acks, SDTs and clears will not. rnTo my mind these are logically similar. If you do not want a notification of an alert ending (so you no longer have to deal with it), you probably also do not want to know that someone put it in SDT, or Acked, so you also do not have to deal with it.rnSo this does not address people that use the first stage for ticketing systems, but should cover most other use cases. Feedback?
The option to disable Acknowledgement and SDT status notifications is available as of the March release and is configured per alert rule.
