Is ConnectWise integration two ways? In other words when I close a ticket in ConnectWise does it clear the alert in Logic Monitor or vice versa?
When we see an alert clear in Logic Monitor instead of closing the ticket in ConnectWise it opens another ticket with the Clear messages and leaves the original alone.
Thank you!
HI Jeff,rn rnI am afraid that 2-way ticket updating is only available for our ServiceNow & AutoTask integrations, and not ConnectWise currently. This may be supported in the future, but we currently do not have a roadmap available for this.rn rnPlease see:rnhttp://help.logicmonitor.com/integrations/connectwise-monitoring/rnhttp://help.logicmonitor.com/integrations/servicenow/rnhttp://help.logicmonitor.com/integrations/autotask-integration/rn rnKind regards,rn rnJoseph Skup.rnLogicMonitor Support
AdvisorConnectwise integration is now 2-way.
See http://www.logicmonitor.com/support/settings/integrations/connectwise-integration/
