Avit Customer Story - Community
Customer Story: Avit is a managed service provider based in the Netherlands, focusing on networking, collaboration, cybersecurity, and hybrid cloud solutions. Industry: Managed Service Provider Challenge Having inherited their existing monitoring tools through acquisition, Avit’s key goal for 2022 was to develop a new service consolidated toolset to deliver an improved customer experience, as previously they struggled with incidents due to resource constraints. Solution Avit selected LogicMonitor as their core observability platform and after successfully onboarding, ran internal training sessions across the org to ensure all key personnel were able to efficiently utilize the platform and deliver improved customer experience right at launch. Business Outcomes Reducing the team’s manual workload enabled them to onboard customers in hours instead of days 40+ hours per year freed that were previously spent on general maintenance €65K per year saved by removing the need to continually run backups Interested in sharing a story about your infrastructure monitoring, processes improvements, or any other successes since implementing LogicMonitor? We’d love to hear it! Feel free to comment below or reach out to us at innercircle@logicmonitor.com to share your voice.30Views6likes0CommentsCustomer Story - Redcentric
Customer Story: Redcentric is a managed service provider that delivers highly available network, cloud and collaboration solutions that help public and private sector organizations succeed. Industry:Managed Service Provider Challenge After a recent acquisition, Redcentric needed to migrate 7,500 devices within a strict 3 week timeline before the existing monitoring tool set for these environments was cut off, which would’ve left up to 300 customers with no visibility. Solution With the flexibility and efficiency provided by LogicMonitor’s SaaS-based collectors, the team was able to successfully migrate new environments quickly for full visibility and monitoring within their required time frame. Business Outcomes 7.500 devices migrated within 3 weeks Repeatable implementation process for rapid integration of acquired organizations Full visibility in a single pane of glass without any inconveniences of downtime for customers Interested in sharing a story about your infrastructure monitoring, processes improvements, or any other successes since implementing LogicMonitor? We’d love to hear it! Feel free to comment below or reach out to us atinnercircle@logicmonitor.comto share your voice.40Views4likes0Comments