Avit Customer Story - Community

Customer Story: 

​Avit is a managed service provider based in the Netherlands, focusing on networking, collaboration, cybersecurity, and hybrid cloud solutions. 

Industry: Managed Service Provider 

Challenge

Having inherited their existing monitoring tools through acquisition, Avit’s key goal for 2022 was to develop a new service consolidated toolset to deliver an improved customer experience, as previously they struggled with incidents due to resource constraints.

Solution 

Avit selected LogicMonitor as their core observability platform and after successfully onboarding, ran internal training sessions across the org to ensure all key personnel were able to efficiently utilize the platform and deliver improved customer experience right at launch.

Business Outcomes 

• Reducing the team’s manual workload enabled them to onboard customers in hours instead of days

• 40+ hours per year freed that were previously spent on general maintenance 

• €65K per year saved by removing the need to continually run backups 

 ​Interested in sharing a story about your infrastructure monitoring, processes improvements, or any other successes since implementing LogicMonitor? We’d love to hear it! Feel free to comment below or reach out to us at innercircle@logicmonitor.com to share your voice.