Consolidating monitoring tools: How Schneider Electric was able to reduce MTTI.
Hear Observability and Monitoring Strategist, Arun Mandayam, describe challenges that Schneider Electric faced around data interpretation and difficulties when using multiple monitoring tools. Arun describes how LogicMonitor helped consolidate monitoring tools, enabled them to onboard new cloud accounts, network devices, and on-prem systems on a unified platform, and helped significantly reduce MTTI and alert noise. Read the full Case Study
Customer Story - GCISD
Customer Story: Industry:School Districts Challenge With an average of 40,000 devices online in the district at any given time, GCISD needed to reduce tool sprawl and find an observability platform that provided full visibility, robust alerting, and forecasting to solve problems before they impacted teachers and students. Solution LogicMonitor’s single pane of glass and robust dashboards provided visibility across their entire infrastructure within one platform. Features like Automatic Discovery and intelligent alerting saved the team valuable time, while historical data and AI predictions helped anticipate future problems. Business Outcomes Reduced the overall number of help desk tickets with proactive monitoring Instant alerting allowed for minimal downtime after the district experienced an outage Single source of truth increased visibility and insights across multiple teams As we moved through the pandemic and the complete school system went online, we realized that even a second of downtime or service interruption would severely impact instruction. Having a tool like LogicMonitor is so important to ensure that our technology is supporting our staff and students 24/7” – Kyle Berger, Chief Technology Officer Interested in sharing a story about your infrastructure monitoring, processes improvements, or any other successes since implementing LogicMonitor? We’d love to hear it! Feel free to comment below or reach out to us atinnercircle@logicmonitor.comto share your voice.
We asked our Customers....
Prashanth Shivanna, System Administrator, Cohesity Inc: LogicMonitor is a world-class product; easy to use, has a lot of documentation, and has good technical support. Prince Agyapong, Network Administrator, MODEC INTERNATIONAL LLC: I would recommend LogicMonitor because it provides a deep insight into devices to be monitored with granular details. The interface is easy to navigate, the dashboard is colorful with good visibility and the whole application is easy to use. Brandon Sellers, Systems Engineer, CHG Healthcare Services, Inc.: The LogicMonitor platform has been great. It automatically finds our devices and has reduced unnecessary alerting by 50%. Christian Schneider, IT Specialist, Nextrics Zürich AG: We have access to a broader set of log data (and visibility into IT health), faster troubleshooting (with contextual log analysis), and tool consolidation since using LM Logs. Brad Benz, Network Engineer, SANA Biotechnology: SANA Biotechnology Ops teams have access to a broader set of log data (and visibility into IT health), faster troubleshooting (with contextual log analysis), and tool consolidation since using LM Logs. Tell us...Why would you recommend LogicMonitor? (Reply below or create a new post!) Data provided by Customer Story - Banking
Customer Story: This US credit union is the largest community-owned financial institution in the US Northwest, offering mortgage loans, savings accounts, auto loans, and more. Industry:Banking Challenge The IT team needed to mitigate “911 events” within their infrastructure. With minimal visibility, each of these events caused the entire team to drop everything to investigate the issue, leading to inefficient work and valuable time spent troubleshooting instead of larger projects. Solution Simple, high-level executive dashboards displayed critical information about the health of the environment, with the ability to drill down on a specific issue. Alert rules and escalation chains improved alert routing to select teams for quick resolution. Business Outcomes 90% reduction in alert noise within 6 months More time spent on innovative projects instead of troubleshooting Improved visibility into network health across the organization Interested in sharing a story about your infrastructure monitoring, processes improvements, or any other successes since implementing LogicMonitor? We’d love to hear it! Feel free to comment below or reach out to us atinnercircle@logicmonitor.comto share your voice.Customer Story - Automotive Services
Customer Story: An American collision repair company with over 200 locations across the country, providing auto repair services, painting, reassembly, and more. Industry: Services Challenge After a recent acquisition, the team was faced with adding 660 new devices to their network. A high priority was placed on their 51 Florida locations, which contained roughly 155 resources that needed to be migrated quickly as Hurricane Ian was approaching landfall Solution LogicMonitor provided improved visibility and key information, while also facilitating information between executives and onsite techs with quick updates displayed in executive dashboards. Business Outcomes 660 new devices added Created efficient processes to prioritize repairs to affected locations Improved visibility allowed for quicker repairs and minimized costly downtime Interested in sharing a story about your infrastructure monitoring, processes improvements, or any other successes since implementing LogicMonitor? We’d love to hear it! Feel free to comment below or reach out to us atinnercircle@logicmonitor.comto share your voice.
Customer Story Showcase
Customers big and small, from various industries and corners of the world, trust LogicMonitor as their partner in unified observability. And their stories are fascinating. From Schneider Electric, who consolidated monitoring tools by 83%, to Louisiana State University, who provides 100% uptime for staff and students, we're obsessed with our customers and their stories of success. Feel free to peruse this Customer Story Showcase to read more about what our customers are doing out in the world and how LogicMonitor is supporting their journeys. If you, too, are interested in having your story featured, please roll on over to theInner Circle. There, you can take part in various activities, such as case studies, analyst conversations or speakingopportunities. Along the way, you'll earn rewards in a fun, gamified environment. Already an Inner Circle member? Please log inhere. If you’d like to become an Inner Circle member, we’d love to have you! Please registerhere. Have questions? You can also post here in the Customer Showcase. We look forward to connecting, The Inner Circle team!Exciting news regarding the LogicMonitor Inner Circle!
We have exciting news! We’removing the LogicMonitor Inner Circle to an enhanced engagement platformthat will better enable us to directly present you with mutually beneficial advocacy opportunities in a fun, gamified fashion. Along the way, you will continue earning points, but thosepoints will be redeemable for a new, expanded set of rewardsthat will feed your success. (Any existing points that you've accrued will be transferred to the new environment.)The current platform is being decommissioned, and we'll be in touch with more information in the coming weeks. In the meantime,please reach out toGina Miller, Senior Customer Marketing Manager, with any questions. For the time being,we're currently looking to feature customers in case studies. This is a great opportunity to grow both your personal and company brand, enhance your visibility across multiple channels and have your voice heard. It will require minimal effort on your part - essentially a 45-minute conversation and then review and approval of the write-up before it's published. You would wind up with a document that will center your story and the impressive results of your work.If you haven't already been featured in one of these case studies, I encourage you to reach out and learn more. We'd be happy to provide you with additional information. We'd also love to share examples of how our participating customers are using these stories, including the fact that many individuals who are quoted in the case studies are using them to enhance their own career profiles.If you're open to this,please let us know, and we'll be in touch. We'll also apply a nice set of points for you on the new platform when we launch.Redcentric gained flexible monitoring capabilities across multiple cloud environments.
Hear Paul Mardling, Chief Technology Officer, and Ed Jackson, OSS Manager, describe Redcentric’s complex hybrid infrastructure and their difficulties with monitoring tool sprawl when their cloud deployments expanded. Redcentric used LogicMonitor to gain flexible monitoring capabilities across multiple cloud environments to keep up with developer needs. Out-of-the-box data sources and fast, agentless monitoring helped them see everything across thousands of devices in their IT estate, with excellent customer support to help at a moment’s notice. Find out more about LogicMonitor Cloud Solutions.Carrier reduces MTTR and gains visibility across multiple IT environments.
Hear Rich Johnston, Director of Hosting Platforms, describe Carrier’s observability goals to create a unified view of their IT environment for predictive monitoring. Rich describes Carrier’s desire to see issues before customer complaints, and how LogicMonitor implemented extensive visibility on a single platform, including multiple cloud platforms, networking, compute, storage, and more. LogicMonitor helped Carrier quickly and easily deploy dashboards to see how their technology performed, while reducing root cause analysis and shortening resolution time. Read the Case Study
