LM User Group Founders Dinner Series: Chicago
The LogicMonitor team was joined by our customers and partners from Entaracorp, McDonald’s, Ntiva, Rightpoint, and Rkon. It was a great evening of open conversation and feedback. Haven’t been able to make it to our Dinner Series in person? As always, we’ve got you covered with a recap below: Big Themes from Chicago: Alert Noise: This was a big topic and lead to a lot of back and forth discussion about input and how to handle this everyday experience as well as static vs. dynamic threshold. Platform Extensibility: How can we make it easier to customize data they are getting in and out of LogicMonitor and other applications? Product Feedback: As with other cities, folks are struggling with the “black hole” of product feedback. Everyone wants visibility into what others are asking for and to be able to upvote those priorities. Communication: The general consensus is that we are in a post-email world. There is a clear ask for bite-sized content to stay informed, rather than a 7-page document with updates. Simple and easy to consume is the way to go. We hear you, here’s what’s next: Our customers in Chicago echoed the sentiments we've heard from others on the road: you want to unlock more of LogicMonitor’s potential, in-person, with your peers. You've asked for a place to connect in-person, participate in two-way conversations, and interact with experts, and have the opportunity to walk away from the day with a new certification. You want hands-on experiences, use case sharing, and clear insights into our product roadmap. In response, we're beginning plans for our formal user group kickoff. Feedback was loud and clear, we need to meet and learn together, in-person! Stay tuned - We’ll be considering 3 locations and asking for this Community’s input on the agenda YOU want to see. We’re making one more stop! Although we've officially concluded our 3-part series, due to popular demand, we will be making one more stop in Atlanta, GA on July 11! Register here or comment in the thread below with your questions. Can't attend in-person? We'll be wrapping up our LM User Group Founders Dinner Series with a virtual event in Q3 for our online community. Stay tuned for details, and be sure to subscribe to this forum to stay up to date with info about our formal User Group program launch and upcoming events. Thank you to our customers that joined us in Chicago for a fun and eventful evening of conversation outside of the office!christykoontz2 months agoCommunity Manager
LM User Group Founders Dinner Series: New Jersey, New York & London
Where we've been: New Jersey withTapestry, Mathematica, and Provident Bank New York with Pure Insurance, NYC Teachers Credit Union, andNYU London with a half dozen of our Strategic Public Sector customers Missed out on our most recent meet-ups? No worries, we’ve got you covered with key highlights and insights below: Big Themes from NJ, NY & London: Enablement Bootcamp: We discussed what an ideal intensive training path would look like for our customers and what they would want to get out of it. Product Utilization & Awareness: We’re finding that customers aren't fully aware of the tools available to them, or how to use them effectively. This is on us to fix. Product Feedback: Customers shared that our current feedback process feels like a black hole. They want to see their own feedback, that of their peers, and have the option to upvote. Transparency here is essential. AI Readiness: Unlike our last stop, the consensus here is that customers are ready to embrace AI. The ideal use-case being answers to questions pushed to them instantly. Key Themes We Continue to See: In-Person Connections: Our customers are sharing that they are looking for opportunities to learn in-person together, with their peers and LogicMonitor in one place. They are eager for a platform to share their success stories with others, discuss use-cases, and have Q&A in a safe and transparent environment. Training & Enablement: It’s obvious that more hands-on training is necessary. Questions like, “How do I use these features” and “What is the value” are common. Our customers are looking for practical, use-case-driven training to really make the most out of LogicMonitor. Meet the LogicMonitor Team at One of our Next Stops! We'd love to see you in the cities below! Reach out to Allison Fasching, comment in the thread, or click on the linked cities for more info. 6/6 - Atlanta, GA 6/11 - Charlotte, NC Can't attend in-person? We'll be wrapping up our LM User Group Founders Dinner Series with a virtual event in Q3 for our online community. 👀Stay tuned for details, and be sure to subscribe to this forum to stay up to date with info about our formal User Group program launch and upcoming events. ⭐ A big thank you to our customers in New Jersey, New York and London for joining our team for a fantastic evening of conversation outside of the office!christykoontz2 months agoLM User Group Founders Dinner Series: Dallas, TX
We were thrilled to be joined by our customers from Hilltop Holdings & Kubota for a tee-off and some seriously insightful (and fun!) conversation. Getting together with our customers never fails to provide us with a valuable opportunity for open dialogue on our product, while also allowing us to enjoy some time together outside of the office. Missed out on our meetup in Dallas? No worries, we've got you covered with some highlights and key findings below: LM Customers craveconnection - whether it's online or in-person, customer want to hear from us and each other Peer to peer networking is where the magic 🪄 is. Our customers want to talk to each other about similar issues, work through challenges, ask questions, and learn together. ➡ Fun tidbit: One of our customers in Dallas discovered a new use case through discussion at TopGolf and sent it to himself to test out the next day! Big Themes from Dallas - takeaways from our discussions at dinner that we'll continue to brainstorm about on the road Hands-on training & enablement -- We discussed an extension to our current trainings to cover the real-world use cases that our customers regularly encounter We talked about the idea of "Certification as a Community", Certification Pilot Programs, and a Quarterly in-person User Group/Certification A customer-driven speaker series - customers, together with LM Experts, share their expertise framed around solving a specific problem or use case a community member is facing How can we continue to improve your day to day work on the LM Platform? (share your thoughts in the thread below!) Meet the LogicMonitor team at one of our next stops! - We'd love to see you in any of the cities below! Reach out toA11ey , comment in the thread, or click on the linked cities below for more info. 5/29 - New Brunswick, NJ & London, UK 5/30 - Holtsville, NY 6/4 - Chicago, IL 6/6 - Atlanta, GA 6/11 - Charlotte, NC ⭐️ Can't make it to any of the above? We'll be wrapping up our LM User Group Founders Dinner Series with a virtual event in Q3 for our online community. Stay tuned for details, and be sure to subscribe to this forum to stay up to date with info about our formal User Group program launch and upcoming events!. A big thank you to Cody Clements, Colton Herndon, Jeff Milam and Jim Leko for a fantastic evening at TopGolf! ⛳️christykoontz3 months agoLM User Group Dinner Series Kick Off
Exciting news alert! 🎉 We're pumped to let you know that in May - June 2024, we're kicking off a series of User Group Founding Member events with TopGolf dinners in Dallas, Atlanta, New York,Chicago and Charlotte! These gatherings are going to be the bomb - think networking, delicious food, and juicy discussions aboutYOUR success and the future of LM User Groups. Join our LogicMonitor Leaders, Marc Degenkolb (Vice President of Sales), Brian Youngblood (VP of Corporate Sales), Steven Kahn (VP of Enterprise Sales), and Kristen Engelhardt (VP of Customer & Product Enablement), to learn more about this exciting development. This dinner is a prime opportunity to network with industry peers, indulge in great food, delve into the LM User Group program, and connect with like-minded LM customers passionate about Hybrid Observability and AIOps. But here's the deal: space is limited to just 10 per location, so don't snooze on this. Secure your spot pronto! Click on the location above where you're keen to attend, and fill out the registration form. Easy peasy! Let's make these events epic together! If you're not in one of these first-round cities, no worries! Just drop us a line below with your interest and location, and we'll add your city for a future event!. Catch you soon! 🌟A11ey3 months ago
