During our LM Training | LIVE sessions, we received many questions, from alerting to dashboards to technical support. We’ve compiled the top-asked questions here for you.
Account and System Administration
Q: How do I update my account or business name?
A: Contact support to assist in changing your account details, such as updating to “EOS Electro Optical Systems.”
Q: How do I free up disk space on my system?
A: Diagnostic sources can help identify processes that are consuming disk space. An evaluation process for more effective disk management is recommended.
Q: How do I manage module updates?
A: To update your modules in LM Envision, use the following steps:
- Navigate to Modules > My Module Toolbox > and select Update from the Status column for the module you want to update.
- You will find a side-by-side viewer to compare your current module version to the updated version, along with a Preservations panel.
- Select Final Review.
- Select Save to install the update.
To learn more about preserving your modules and third data comparisons, visit the Module Management support documentation.
Logging and Alerts
Q: Is there a way to aggregate logs into my existing pipeline?
A: Yes, you can forward logs to your current pipeline for unified log aggregation and monitoring.
Check out this Log Pipeline support article for more information.
Q: How can I set up alerts based on specific LM Logs events?
A: Customizable alerts can notify you of events such as service stoppages. Specific rules are available to handle service events within LM Logs.
Find out more about Log Alert Conditions here.
Q: Can I receive alerts for absent logs?
A: Yes, alerts can be configured based on missing log activity, which may indicate application issues or failures.
Q: Is it possible to monitor SNMP Inform traps?
A: Currently, LM does not support SNMP Inform traps, but feedback has been submitted for future consideration.
User Interface (UI) and User Experience (UX)
Q: Why is the new UI (UIv4) slower compared to UIv3?
A: Performance improvements are in progress for UIv4 to address slower loading times and resource graphs. Feedback on user experience is continually collected to enhance speed and functionality.
Read more about these improvements in our New UI Mythbusters blog.
Q: Why is there wasted space on the dashboards in UIv4?
A: The layout and widget views are under review to improve space utilization. Adjustments to scrollbars and default settings are also being considered.
Q: How can I quickly access logs or alert details?
A: Drill-down capabilities allow you to view all relevant logs and alerts. Feature enhancements are planned to simplify navigation directly from alerts to associated logs.
Check out this Accessing Log Analysis support article to learn more.
Dashboards and Reporting
Q: Can I create and share dashboard templates?
A: Yes, templates can be set up to streamline dashboard creation and sharing. In the New UI, dashboard filters can also be shared across users to simplify team-wide.
To learn more, visit this Modern Dashboard support article or watch our Spring Feature Spotlight video.
Q: Is it possible to monitor NetFlow and report on HTTP traffic by protocol?
A: NetFlow monitoring is supported, with improvements to capture and report on HTTP traffic. Additional details and robust reporting options are being developed.
Q: How can I export and manage dashboard configurations in bulk?
A: Bulk export options are limited, though configuration groups can be created. Future updates aim to enhance selective import and export of dashboard elements.
Certification and Training
Q: Will LM offer more certifications like LMCA/P?
A: There’s demand for the LMCA/P certification, especially for industry leaders. LM offers the LMCA as an entry-level certification with plans for an advanced certification pathway. We are currently revamping our certification offerings. More details are coming soon.
Q: Are there customer certifications specific to UIv4?
A: With the revamping of certifications, we will also create updated training to reflect the New UI. Stay tuned for updates in the Community on these releases.
Q: Is there certification specifically for MSPs?
A: MSP-specific training and certification paths are being explored to equip MSPs with skills that directly enhance their service offerings.
System Monitoring and Device Management
Q: Can dynamic thresholds be applied at the group level?
A: Yes, dynamic thresholds can be set for device groups, with options for further tuning to meet specific monitoring needs.
Learn more about Enabling Dynamic Threshold at the Group Level here.
Q: Is there a way to monitor routing tables and Citrix environments?
A: Routing table monitoring and enhanced Citrix support are under construction. Current monitoring setups include alerts for network changes and device disconnections.
Q: How do I monitor CPU and memory together?
A: A combined CPU and memory view is requested. Current configurations allow custom dashboards to display these metrics in tandem.
Integrations and APIs
Q: Can LM integrate with Elastic, Tenable, and runZero?
A: Yes, integrations with these services are available via APIs, enabling a streamlined data flow into your existing systems.
Q: How can I monitor WMI with a different server account?
A: Monitoring WMI requires account-specific configuration; alternative server accounts can be used based on your security preferences.
Security and Data Management
Q: Are there options for bulk exporting configurations for security audits?
A: Yes, some settings can be exported in bulk, but further enhancement of export capabilities for audit purposes is being explored.
Q: Does LM support FedRAMP certification?
A: LM is currently in the process of becoming FedRAMP compliant. Check back regularly for more updates on this process.
Q: Is log data in LM private?
A: Yes, LM logs are private by default. Sharing options can be configured within teams, and future updates aim to streamline team-wide log sharing.
Community and Support
Q: Can I access real-time chat support in LogicMonitor?
A: Access to real-time chat support is based on your company’s support tier. For more information on what support tier your company has, please reach out to your CSM.
Q: How do I access the LM community or create an account?
A: LM Community access is available by following this link and selecting Register at the top right of the page. If you are experiencing trouble logging in, reach out to your CSM or directly to Sky Donnell or Suzanne Shaw.
Q: Is there a blog on Edwin AI’s origin?
A: We will be creating a blog post on the story behind Edwin AI with more content planned to explain product developments.
For more insights into how our LM Training | LIVE events went, check out the full recap here! Stay tuned for what's coming next!
Community Manager