Services - Make ##SERVICERESPONSE## available to Overall alerts
I would love it if we could reference ##SERVICESRESPONSE## on an overall alert. We don't deliver alerts for singular test location failures, since our mandate to only notify on systemic issues across all test locations. So the question will probably, which response to include in the event there are differing responses? Why not include all of them! Or only include the first one in the test location array for that service. Or pick a random one. Or arbitrarily decide certain failure reasons have a "higher" priority than others and choose the "highest" one.1View2likes3CommentsAllow Tokens in Dashboard Names
How about allowing tokens in Dashboard names and descriptions? Currently you can't do this - tokens are only for use in widgets (admittedly that means they can be used on most areas of a dashboard, but left me wondering why they are called Dashboard Tokens and not Widget Tokens). Thanks ! Elizabeth1View1like0CommentsLine separate GROUP token in notification emails
At the moment the ##GROUP## token appears as below in emails. This is very difficult to read as the comma indicating a separate group is hard to spot. Can you please split the ##GROUP## token on the comma and put each one on a new line. Infrastructure Services/Primary/Americas/Network Services/Network Services - Corporate - US/Routers/CenturyLink, Infrastructure Services/Primary/Americas/Network Services/Network Services - Corporate - US/# Locations/Orlando3Views1like0CommentsString functions for ##token## interpolation
Implement string functions for the Name field. We have very normalized naming conventions and this would save us from having to add multiple items. Example, we have services named: Finance -Corporate - UK Finance -Corporate - FR Finance -Corporate - DE and so on. Would be easier if we could use a string function with token interpolation, especially or the NOC widget, for example: Finance @RIGHT(‘##SERVICEGROUP##’, 2) Where ‘Finance’ is a static, and the function @RIGHT() returns the right most two characters from the ##SERVICEGROUP## token interpolation for each matched item. The end result would be NOC blocks with labels: Finance UK Finance FR Finance DE Hope this makes sense.2Views1like0Comments