Best Practices for Practitioners: Service Insights
Overview Modern IT infrastructure spans cloud and on- & off-premises environments, making traditional instance-based monitoring at times insufficient for understanding proper service health. LM Service Insights addresses this challenge by aggregating performance data across multiple resources and locations to provide meaningful service-level visibility. This approach is particularly valuable in dynamic environments where individual instance health may not reflect overall service status and where historical performance data needs to be preserved despite infrastructure changes. Key Principles Service-level monitoring revolutionizes infrastructure oversight by focusing on collective resource performance rather than individual components. This approach is essential for environments where services span multiple containers, cloud resources, and on and off-premises systems. Key benefits include: Maintained visibility across dynamic infrastructure changes Meaningful aggregation of service-wide performance metrics Preserved historical data independent of instance lifecycle Reduced alert noise while capturing critical issues Better alignment between technical metrics and business service delivery When to Use Service Insights Recommended for: Monitoring ephemeral applications running across multiple containers Tracking performance of cloud-based services Managing complex, distributed infrastructure Maintaining visibility into ephemeral or dynamic environments Not Recommended for: Simple up/down status monitoring Tracking discrete value metrics Environments with consistently defined performance ranges Recommended Implementation Strategies Creating Effective Services Service Composition Group-related resources that contribute to a single service Include instances across multiple devices or cloud resources Ensure comprehensive coverage of your application ecosystem Membership Configuration Choose re-evaluation frequency based on environment dynamics: 5 Minutes: For highly dynamic environments (containerized apps, auto-scaling groups) 30 Minutes: For moderately changing infrastructures 1 Day: For stable, less-frequently changing environments Metric Selection and Aggregation Select metrics that represent unique and true service-level performance Use aggregate data collection methods Include both performance and availability indicators Create complex datapoints for nuanced service health assessment Alert Configuration Alerting Strategies Implement multi-layered alerting: Dynamic thresholds for adaptive, noise-reduced monitoring Static thresholds for critical, well-defined alert conditions Configure alerts at the service level to capture broader performance issues Use service-level alerts to complement existing resource-level monitoring Advanced Techniques Service Groups Create logical groupings of related services Simplify navigation and management of complex infrastructures Enable hierarchical monitoring strategies Optimization Tips and Quick Access Utilize the Favorites tab for frequently monitored services Create custom views that highlight critical services Leverage breadcrumbs and focus features for efficient navigation Pro Tip: Treat Service Insights as a dynamic tool. Continuously learn, adapt, and refine your approach to match your evolving infrastructure needs. Best Practices Checklist ✅ Start with a representative subset of infrastructure ✅ Configure dynamic and static thresholds ✅ Regularly validate service membership ✅ Monitor alert volumes and patterns ✅ Adjust re-evaluation frequency as needed ✅ Leverage service groups for better organization Monitoring and Validation Regularly review service configurations Analyze alert trends and adjust thresholds Compare service-level metrics with individual resource performance Use reports and anomaly filters to refine the monitoring approach Conclusion LM Service Insights represents more than just a monitoring tool – it's a strategic approach to understanding and managing modern IT infrastructures wherever it resides. By shifting focus from individual resource metrics to service-level performance, organizations can better align their monitoring strategies with business objectives and service delivery goals. As IT environments continue to grow in complexity, the value of service-level monitoring becomes increasingly apparent. Service Insights provides the foundation for a more mature, strategic approach to infrastructure monitoring that can adapt and scale with your organization's needs. Remember that implementing Service Insights is a journey rather than a destination. Start with core services, learn from early implementations, and gradually expand coverage as you build confidence and expertise with the platform. Through continuous refinement and adaptation, Service Insights can become a cornerstone of your organization's monitoring strategy, enabling proactive management of service health and performance. Additional Resources Navigating the Service Insights Page Adding a Service Managing A Service Adding a Service Group Managing a Service Group Cloning A Service2025 2H Announcement: Next LogicMonitor Innovations Unveiled
This update is packed with enhancements designed to help you troubleshoot faster, scale smarter, and integrate deeper. If you build, fix, or integrate with LogicMonitor every day, you’ll want to dive into these new capabilities. Expanding Best-in-Class Hybrid Observability LogicMonitor already leads the way in hybrid coverage, and we’re taking it further with Oracle Cloud Infrastructure (OCI) monitoring. Now you can view OCI alongside AWS, Azure, and GCP—all within LM Envision. That means: No more custom scripts. No more blind spots. Seamless, side-by-side visibility across your multi-cloud stack. For engineers, this means easier cloud comparisons and correlation. For your business, it reduces tool sprawl and ensures fewer gaps in observability. Accelerating Troubleshooting Troubleshooting gets a boost with new automation and visualization: Automated Diagnostics Diagnostics like traceroutes, interface stats, and top CPU processes now run automatically the moment an alert fires. Topology Edge Status Color-coded topology maps provide instant visibility into network health. These enhancements cut down mean time to resolution (MTTR), reduce escalations, and strengthen SLA performance. Optimizing Insights & Resolution with Edwin AI This release elevates Edwin AI into a true proactive AI Agent by: Executing remediation workflows through orchestration tools. Leveraging your Knowledge Base for customer-specific context. Integrating directly with IT Service Management tools like ServiceNow, Jira, PagerDuty, and BigPanda. Smarter Event Intelligence Powered by anomaly models and topology-based correlation—makes Edwin AI even more effective. The result? Lower MTTR, reduced burnout, and AI that actually helps when things break. Unlocking Dynamic & Interactive Visualizations If dashboards are your daily workspace, this one’s for you: LMQL-powered widget actions Now, you can drill down, filter, and pivot in real time without rebuilding dashboards. Improved reports Cleaner UX, better summaries, and dynamic formatting. This makes ad-hoc investigations faster and surfaces trends without needing external business intelligence tools. Delivering App Visibility for ITOps We’re introducing three key features that bring application-level visibility to ITOps teams: Dynamic Service Insights Define services with rules and filters, getting instant health status without manual setup. LM Uptime Website checks now appear as first-class resources, complete with dashboards and alerts. Log Metricization Convert log events into metrics you can trend, alert on, and report against. Together, these updates move teams from “Is it broken?” to “What’s the customer impact?” in seconds. 🔔 Coming soon: We’re also rolling out a new badge on Service Insights to make service health and dependencies even more visible at a glance. Stay tuned for details in the Community! Resources & Next Steps To dig deeper into the release, we’ve got you covered: 📢 Read the full announcement blog for all the details. 🌐 Explore our new product pages for in-depth looks at these features Dynamic Service Insights Edwin AI LM Uptime Oracle Cloud Infrastructure Monitoring 🎥 Register for the 2H 2025 Release Webinar to see live demos, ask questions, and get a guided walkthrough of what’s new. These updates are built for the engineers, operators, and teams who keep systems optimized and scalable every day. 👉 Log in to your LM Envision portal to explore the new features. 👉 Join the LogicMonitor Community to share your own use cases and learn from peers. Here’s to smarter observability in 2H 2025.October 29 - Product Power Hour: App Visibility for ITOps
Product Power Hour: App Visibility for ITOps Date: Wednesday, October 29, at 11am CT Register Here Join us for October's edition of Product Power Hour, your monthly deep dive into the latest and greatest from LogicMonitor! Hosted by the LM Community, Product, and Training & Enablement teams, this session will spotlight the latest enhancements designed to boost application visibility for ITOps teams. Explore Dynamic Service Insights—LogicMonitor’s new service-level observability engine—and LM Uptime, the evolved approach to website and endpoint monitoring. These features help unify infrastructure and application health, cut through alert noise, and simplify how your teams understand what’s really going on. Featuring Guest Speakers: Michael Rodrigues, Sr. Product Manager Richard Brooke, Technical Trainer What You’ll Learn: 🧩 Service-Centric Visibility: See how Dynamic Service Insights auto-builds service views and makes it easier to understand what's broken—and why. 🌐 Website Monitoring Reinvented: Discover how LM Uptime turns website checks into first-class observability resources with full dashboard and alerting support. 📊 Integrated Dashboards & Alerts: Learn how to connect website performance with backend health in one seamless workflow. 🎬 Live Demos & Use Cases: Watch real-world examples of how teams are reducing MTTR and scaling service insights. 🧠 Expert Q&A: Bring your questions—our product experts will be on hand to answer them live. This session is perfect for technical teams, MSPs, and platform owners looking to level-up their operational maturity with LogicMonitor.New Badge Alert: Service Insights Now Available!
We’re excited to announce that our newest badge, Service Insights, is now available in LM Academy! This badge is designed to help you build a solid foundation in service-level monitoring and understand how Service Insights enhances visibility and dependency mapping within LogicMonitor. By earning this badge, you’ll learn how to: Monitor services as unified, top-down entities that reflect business impact Build and configure services in LM Envision using real-world strategies Use our new Dynamic Service Insights to auto-create and scale service monitoring Choose the right metrics and aggregation methods to track service health Who’s it for? Anyone owning service health, visibility, or uptime. Whether you’re just starting to explore service-level monitoring or looking to elevate how you manage complex environments, this badge gives you the tools and knowledge to bring clarity, resilience, and confidence to your LM environment. As always, the badge is: ✔ Free ✔ On-demand ✔ Self-paced Once you complete the badge exam, you’ll earn a verified digital badge delivered straight to your inbox. Be sure to check your Spam folder if you don’t see it. This third party verified badge is perfect for sharing with your team or showcasing on LinkedIn. 🎉 Don’t forget to tag #logicmonitor when you post—we love cheering on your progress! Note: We’re currently building an integration to sync badges to your LM Community profile. In the meantime, our team will manually upload earned badges on a monthly basis.October Product Power Hour: App Visibility with ITOps
Overview October’s Product Power Hour took us deep into Application Visibility for ITOps, featuring a hands-on demo of Dynamic Service Insights (DSI) and LM Uptime, the latest innovations designed to simplify service mapping and amplify visibility across complex hybrid environments. The session delivered live demos, customer-driven discussions, and expert insights into how LogicMonitor can dynamically model your business services, link application layers, and accelerate root cause analysis. Attendees walked away ready to bring clarity and efficiency to their service monitoring strategy. Key Highlights ⭐ Dynamic Service Insights in Action: See how DSI automatically builds services from custom properties, saving time and ensuring continuous accuracy. ⭐ End-to-End Service Modeling: Discover how to link technologies like F5, web servers, app tiers, and databases for true end-to-end visibility. ⭐ Contextual Alerting & Visualization: Learn how aggregated, service-level alerts minimize noise while improving MTTR. ⭐ ITSM Alignment: DSI supports immutable IDs and friendly names, making it easy to sync with your ITSM workflows. ⭐ Community Excitement: Customers shared real-world use cases and early wins, from reducing manual setup to improving collaboration across teams. Q&A Q: How does DSI reduce complexity in service setup? A: DSI dynamically builds and updates services based on defined properties. There is no need for manual service configuration as your environment changes. Q: Can I model complete end-to-end services (for example, F5 → web → app → database)? A: Yes. You can create linked service definitions that connect all these components for full-stack visibility. Best practices include defining relationships at each layer using consistent naming conventions and grouping resources under business-critical services for faster troubleshooting. Q: How can Dynamic Service Insights help correlate low MOS call scores with specific network devices causing jitter, latency, or packet loss? Can this mapping be automated? A: DSI enables correlation across network and application layers by mapping related metrics to shared service properties. This allows you to associate low-quality voice or collaboration data (such as MOS scores) with the underlying network devices introducing packet loss or latency, providing actionable insights and automated context. Q: Can alerts roll up to the service level instead of flooding my inbox with device alerts? A: Yes. DSI surfaces a single contextual alert that aggregates underlying data, giving you clarity and less noise. Q: How can I align LogicMonitor services with my ITSM system? A: Use immutable service IDs alongside friendly names. They can coexist to improve reporting and maintain ITSM alignment. Customer Call-outs ⭐ “OMG I am jumping up and down with joy right now!” ⭐ “This really helps with complexity. We can finally create services dynamically!” ⭐ “We’d love to join the Services Beta and integrate this with our dashboards.” ⭐ “Great job, team. Very insightful!” What’s Next 👥 User Groups Connect with other LM users in your region, share wins, swap stories, and grow your network. 💻 Virtual User Groups: 🌎 AMER East - Dec 2 at 11am EST 🌐 Register here 🌎 AMER West - Dec 2 at 11am PST 🌐 Register here 🌍 EMEA - Dec 3 at 1pm GMT 🌐 Register here 🌏 APAC - Dec 4 at 10am AEDT 🌐 Register here Note: As we finalize our speakers, these dates and times may change, but be sure to register for your respective regions above so we can keep you informed! Webinars 🪵 Logs for Lunch - Maximizing LM Logs for Faster Troubleshooting Nov 12 - register today ⚡ Product Power Hour - Exploring Agents with Edwin AI Nov 18 - register today Badges & Certifications Earn free, on-demand badges that validate your LogicMonitor skills: 🛡️ Getting Started 🛡️ Collectors 🛡️ Logs 🛡️ AI Ops Adoption 🛡️ Dashboards 🛡️ NEW: Service Insights 🛡️ NEW: Alerts Start learning today on LM Academy Review & Resources If you missed any part of the session or want to revisit the content, we’ve got you covered: Review the slide deck Dynamic Service Insights Solution Brief Want to dive deeper into this session? Watch the recording below ⬇️
