New UI Impact Series - Alert Tuning Improvements
LogicMonitor has rolled out significant Alert Tuning Improvements designed to streamline the often complex task of maintaining effective alert thresholds. These improvements directly address IT teams' challenges in managing alert configurations across their monitoring environment, offering more granular control and deeper insights into alert patterns. First, we have the new Alert Health Check report. This report is a powerful tool that provides clear visibility into alert patterns and potential noise sources within your environment. This pre-configured report offers valuable insights into alert distribution by severity, resource, LogicModule, and datapoint, helping teams identify where to focus their alert tuning efforts. For instance, if a specific device generates 25% of all alerts, the Alert Health Check immediately reveals this, giving teams the immediate insights needed to fine-tune their thresholds where they'll have the most impact. The report also includes temporal analysis of alert patterns and alert routing information, providing essential context for optimization efforts. In addition to reporting updates, LogicMonitor has introduced enhanced configuration flexibility, allowing teams to customize alert trigger intervals and no-data alert settings at the group and device levels, regardless of global definitions. Previously, threshold settings for multi-instance DataSources were only updated on the global level. DataSources can now be configured at the individual level, with current and future instances automatically inheriting these thresholds. What does this mean for your alert-tuning experience? These enhancements represent a significant shift in how IT teams approach alert management. By providing tools that identify alert noise sources and offering more granular control over threshold configurations, LM Envision helps reduce the operational overhead traditionally associated with alert maintenance. Teams can now make more informed decisions about threshold adjustments, ensure consistent alerting across their infrastructure, and maintain an optimal signal-to-noise ratio in their monitoring environment. This thoughtful approach to alert tuning helps IT professionals create and maintain more effective monitoring systems while reducing the tedious time and effort required to do so. Want to know more about Alert Tuning Improvements? Check out these support documentation articles: Alert HealthCheck Report Tuning Static Thresholds for Datapoints Enabling Dynamic Thresholds for DatapointsNew UI Deep Dive: January Product Power Hour Recap
Overview We kicked off our new webinar series, Product Power Hour, with a bang! The January Product Power Hour brought the LM Community together to explore the new UI (UIv4) and unlock its potential. Our product leaders highlighted impactful features, live demonstrations, and upcoming enhancements designed to make your work faster and easier. With real-world tips, customer feedback, and a lively Q&A, this was all about helping users get the most out of the revamped LM Envision platform. Key Highlights A Smarter, Faster UI Built for You: the new UI is designed to make your life easier. From intuitive navigation to cleaner visuals, everything is optimized for efficiency. Say goodbye to clunky workflows and hello to faster troubleshooting with tools like Resource Explorer for dynamic resource discovery and topology maps that give you a clearer view of your environment. Features That Boost Your Workflow: Whether you're fine-tuning alerts, visualizing topology, or filtering data at the instance level, the new UI is packed with tools to make your day-to-day tasks more efficient. Upcoming updates include enhanced alert tuning, instance-level property filtering, and topology edge health status—all designed to streamline operations. Plus, dashboard performance fixes will ensure faster load times, paired with new widgets like logs in dashboards and topology views to make monitoring more actionable than ever. Your Feedback in Action: LogicMonitor is committed to actively using your feedback to shape the product. Whether it’s smoothing out UI quirks, adding requested features, or improving performance, your voice is driving these changes. We have shared specific context and feedback from this session directly with our product leaders, and have already had some follow-up with our attendees, or add to our list of what we can do. Q&A Q: What's the timeline for retiring the old UI? A: We plan to phase out the old UI page by page rather than all at once, with plenty of advance notice. Currently, no specific dates are set. Q: Are there any tips for users who are hesitant to switch to the new UI? A: Getting used to the new UI is easier than it seems. Start by exploring features like Resource Explorer and dashboards that mirror what you’re already doing in the old UI. Flexing that “new UI muscle” will make the transition smoother, and many practitioners find they prefer it after diving in. Q: How can users provide feedback about the new UI? A: Users can submit feedback through the support page in the portal, through their CSMs, or directly through the community team. Customer Call-outs “I can honestly say I was resisting further new UI use, but every concern I had was fixed when I tried it today.” “Knowing the speed issues are being resolved will make me want to try it more." “Alerts health check makes me want to use the New UI more." What’s Next February Product Power Hour: Get the inside scoop on cloud-managed networking with Patrick Rouse and a special guest from Cisco to provide valuable insights on our integration with Cisco Meraki on February 20th at 10 AM CT. Save your spot and register today. Connect with Peers: Join Suzanne and Sky for our LM Community User Group dinner series in Austin, Atlanta, New Jersey, San Diego, and Irvine. Register today! Logs for Lunch Webinars: These 45-minute sessions dive deep into how to level up your LM Logs game and drive better business outcomes. Perfect for anyone looking to learn how to make logs work for them. Register here for our Valentine’s Day treat on Network Observability & Wireless Connectivity on February 12th at 12pm CT. Additional Resources If you missed any part of the session or want to revisit the content, we’ve got you covered: Review the slide deck here Want to dive deeper into this session? Watch the recording belowNew UI Mythbusters
LogicMonitor launched its updated UI almost a year ago, and with every new launch, a lot of feedback came in - good, bad, and ugly. Since the inaugural launch, we have taken all customer feedback and iterated throughout 2024. We've noticed some myths about the new UI along the way, so we're here to bust them! Myth 1: "The new UI is too slow!" So, this one may not have been a myth to begin with, but it certainly is now! When we first launched the new UI, it was in a very beta state and had performance issues that many customers alerted us to. The product team and engineers have diligently worked on improving the speed of use in the new UI tremendously. Muscle memory is another factor that may impact the speed of use in the new UI. If you were more familiar with the previous layout, switching to a new one may make users feel like the new UI needs to move faster or catch up. Fret not - the more you use the new UI, the quicker you will get at navigating different pages and actions to complete your everyday tasks. If you are still experiencing any isolated slowness in your portals, submit feedback via the support page, even do a quick screen record, and send it to your CSM for reference. Our team will investigate and address the issue. Myth 2: "The new UI is missing key capabilities from the old UI." Many customers have expressed concerns that the new UI deprecated previous features and capabilities in the old UI. The team has worked to achieve parity between the new and old UIs, prioritizing the most commonly used features first. Once the parity was achieved, the team began the process of removing redundant or duplicative features to optimize the UI. If you haven’t explored the new UI in a while, revisit! Our top priority is to help customers maximize the new capabilities that may not have been present in the old UI. Myth 3: "We can flip back to the old UI forever, so why use the new UI?" We've heard customers are either (1) worried their teams will be stuck permanently with the ability to toggle between the new and old UIs or (2) resistant to switch because they still have access to the old UI. To address the first concern, if you reach out to your CSM, we can remove the toggle and default to the new UI. Secondly, we plan to gradually sunset the old UI features and capabilities, starting with Settings, Websites, and Reports. The highly used areas like Resources and Dashboards will be the last to have the old UI removed to ensure a smooth transition for all customers. Customer feedback and adoption of the new UI will help accelerate the timeline for completely removing the toggle, providing a secure and confident transition for all while ensuring you have access to all of the newest features. Do you have any additional insights about the new UI? We value your input and would love to hear from you, and we may even address them in a future post. Leave a comment below, letting us know!New UI Impact Series - Topology Node Grouping
Next up in our series is Topology Node Grouping. This new feature allows users to dynamically group nodes in saved topology maps based on up to three levels of property metadata. By leveraging tags and labels stored as LogicMonitor properties, you can now organize your complex network maps into intuitive, property-based clusters. The groups are automatically color-coded according to alert status, providing an instant visual indicator of potential issues within specific node groups. So, how does this help you troubleshoot more efficiently? In complex network environments, identifying the severity level and location of issues can be like finding a needle in a haystack. Topology Node Grouping transforms this process, allowing you to quickly assess the 'blast radius' of any network problem. For instance, in a map of virtual machines, grouping by location could instantly reveal that all alerts originate from a specific data center. This level of clarity, which would have required extensive zooming and manual inspection in the past, is now available at a glance. By speeding up the identification of affected areas, Topology Node Grouping enables IT professionals to respond more swiftly and effectively to network issues, potentially reducing downtime and improving overall network performance. Want to know more about Topology Node Grouping? Check out these articles on Node Grouping and Searching for Nodes.New UI Impact Series - LM Exchange Improvements
In the new UI, we have made some LM Exchange Improvements to streamline the process of customizing and managing LogicModules. These improvements give users more efficient workflows and control over their monitoring environment. One new feature is a new and improved diff viewer, which provides a clear, side-by-side comparison of customized and published LogicModule versions. The diff viewer allows users to quickly identify and understand changes between different iterations of a module. Additionally, an interactive Integrated Development Environment (IDE) has been implemented to help with the build of complex AppliesTo expressions, simplifying what was once a challenging aspect of module customization. LM Exchange now offers preservation capabilities for AppliesTo and Alert Thresholds fields. This functionality enables users to retain their customizations while importing updates to LogicMonitor-authored modules, ensuring that personalized configurations are not lost during the update process with a simple toggle. Let's get into what all this means for you. By reducing the manual effort required in LogicModule management, these features allow IT professionals to allocate more time to critical monitoring and system maintenance tasks. The improved diff viewer and IDE contribute to a more intuitive customization process, potentially reducing errors and improving the overall quality of module modifications. The ability to preserve custom settings during updates addresses a long-standing challenge in balancing the need for the latest features with maintaining environment-specific configurations. Once you combine all of these, the improvements represent a significant step forward in LogicMonitor's commitment to providing a robust, user-friendly platform. Want to know more about the LM Exchange? Check out these support documentation articles: Modules Overview Modules Installation Modules ManagementNew UI Impact Series - Widget Improvements
Here at LogicMonitor, we’ve made some big changes to our dashboard - specifically Widget Improvements. These new widgets are designed to increase the depth and breadth of information available at a glance. One enhancement is the ability to display text data alongside metric data in table widgets. Users can now incorporate property values and instance descriptions within their metric displays, providing crucial context for performance data. For example, when monitoring Kubernetes pods, administrators can now view performance metrics alongside namespace information, enabling quick identification of patterns or issues within specific namespaces. This integration of metadata with performance metrics streamlines the troubleshooting process and enhances overall monitoring efficiency. LogicMonitor is also introducing new log widgets that will allow users to display log data alongside metric data. This upcoming feature will enable users to view log query results in both widget and report formats, providing a more complete picture of system performance and behavior. The impact of these improvements extends beyond mere convenience. By consolidating different types of monitoring data into a single dashboard view, IT teams can make faster, more informed decisions. The ability to correlate performance metrics with contextual information like property values and log data reduces the need to switch between different views or tools, ultimately leading to more efficient monitoring and troubleshooting processes. These enhancements demonstrate LogicMonitor's understanding of how IT professionals work and what they need to maintain peak system performance. Want to know more about Widget Improvements? Check out these support documentation: Widgets Overview Widgets ManagementNew UI Impact Series - Device Group Inventory Tab
The Device Group Inventory Tab is another feature in LogicMonitor's new UI that streamlines inventory analysis for IT professionals. This feature comes auto-populated for all resource groups and is pre-configured to display regularly used inventory report fields such as IP addresses, operating systems, and version information. By providing this information in an easy-to-read table format, the Device Group Inventory Tab eliminates the need to click into individual devices to gather simple inventory data, saving you time and effort in day-to-day operations. Let's get into the impact this feature will have on you. IT teams can now gain a quick, comprehensive overview of their resource groups without building custom reports or navigating multiple device pages. For instance, when examining a dynamic group of network devices, users can instantly access a tabular view of all resources within that group, showcasing essential details. Having this information displayed in an easy-to-see way speeds up inventory analysis and facilitates faster decision-making and troubleshooting. Additionally, the ability to download and export this data as a CSV file makes it easy to share your findings with your team, streamlining team collaboration and efficiency. By simplifying the inventory analysis process, the Device Group Inventory Tab encourages IT professionals to focus more on strategic tasks and less on data gathering, ultimately leading to more effective resource management. Want to know more about the Device Group Inventory Tab? Check out this support documentation on the Inventory Tab.New UI Impact Series - Netflow Sankey Graphs
In our new UI, LogicMonitor has enhanced its Netflow monitoring capabilities by introducing Netflow Sankey graphs in the Traffic tab. These visual representations of data offer an alternative view or an additional graphic to the traditional table views. Sankey graphs display traffic flow from source to destination, with link widths proportional to the flow quantity. This intuitive visualization allows admins to quickly understand complex network traffic patterns without having to sift through rows of data. By providing a clear, visual representation of network traffic flow, Sankey graphs empower admins to make quicker, more informed decisions about network optimization and security. But how does this benefit you? Sankey graphs allow you to quickly identify unusual traffic patterns, making spotting potential issues like excessive bandwidth consumption or security threats easier. For instance, an unusually wide link in the graph could reveal an employee streaming high-bandwidth content like Netflix during work hours in no time. This tool saves time and enhances the overall efficiency of network monitoring and troubleshooting processes. Whether you're conducting root cause analysis, optimizing bandwidth utilization, or identifying potential security breaches, these Sankey graphs provide a powerful new way to visualize and understand your network traffic data. Want to know more about Netflow Sankey Graphs? Check out these resources: Viewing Sankey Charts Traffic TabNew UI Impact Series - Datapoint & Log Analysis
LogicMonitor's new Datapoint Analysis and Log Analysis features are revolutionary tools designed to transform how IT professionals approach troubleshooting. These AI-powered features provide automated insights that significantly reduce the time and effort required to identify and resolve critical issues. By leveraging advanced correlation techniques and sentiment analysis, these tools offer a streamlined approach to problem-solving, allowing teams to quickly pinpoint the root cause of alerts and minimize downtime. Their user-friendly design ensures that even less experienced team members can use them effectively, empowering the entire team and boosting efficiency. Datapoint Analysis stands out with its ability to correlate metrics across various DataSources, creating a comprehensive correlation score. This score is calculated by: Other datapoints from the same instance The same datapoint on other instances within the same resource The same datapoint on other resources that share the same collector ID This comprehensive approach eliminates hours of manual investigation, instilling confidence in the analysis results. Log Analysis uses sentiment and keyword analysis to distill large volumes of log data into concise, actionable summaries. Its interactive visualizations allow for quick data refinement without complex queries, providing an intuitive interface for log exploration. So, what’s the impact for you? Datapoint and Log Analysis significantly reduce the MTTR for critical issues by offering rapid access to correlated metrics and summarized log insights. This reduction in resolution time not only improves system availability and performance but also relieves the stress and pressure on IT teams. These tools are seamlessly integrated throughout the LM Envision platform, accessible from alerts, dashboards, graphs, and the Resource Explorer, ensuring that users can leverage these powerful insights at any stage of their troubleshooting process. For organizations dealing with complex, distributed systems, these features represent a quantum leap in operational efficiency, enabling teams to maintain high system availability and performance with unprecedented ease and speed. Want to know more about Datapoint & Log Analysis? Check out these resources: Datapoint Analysis Datapoint Analysis Overview Datapoint Analysis Demonstration Video Log Analysis Accessing Log Analysis Log Analysis Overview Log Analysis Widgets Log Analysis Demonstration VideoNew UI Impact Series - Resource Explorer
LogicMonitor's new Resource Explorer is a game-changing addition to its IT infrastructure monitoring platform. This powerful feature gives users a comprehensive, graphical view of their entire IT ecosystem, allowing for quick identification and resolution of issues across complex environments. Resource Explorer's intuitive interface presents devices as color-coded hexagons, grouped and filtered based on normalized properties such as provider, resource type, and region. This visual approach to resource management enables IT teams to spot patterns and troubleshoot problems more efficiently than ever before. By allowing users to create custom views and share filters, teams can collaborate more effectively and respond to issues faster. For example, if an AWS region experiences problems, Resource Explorer can instantly highlight affected resources, dramatically reducing mean time to repair (MTTR). This feature is precious for organizations with hybrid or multi-cloud environments, providing a unified view of resources across different providers and locations. Resource Explorer's flexibility empowers IT teams to maintain optimal service, application, and workflow health. The ability to quickly group and visualize resources based on various criteria gives teams unprecedented control over their infrastructure. Whether managing on-premises systems, cloud resources, or a combination of both, Resource Explorer provides the visibility and insights needed to ensure peak performance and rapid issue resolution. This innovative tool is set to revolutionize how IT professionals monitor and manage their complex, modern infrastructures. Want to know more about Resource Explorer? Check out our Resource Explorer starter guide.
