Built-in OpsGenie Integration
Hello, We currently use a third party (OpsGenie) for alerting, and currently we have a custom integration configured in LogicMonitor to send alert information to OpsGenie. Although there hasbeen significant improvements to integrations over the past few months, one feature that lacks significantly for us is a supported two way integration between OpsGenie and LogicMonitor. This would be very similar to the partnership/integration that LogicMonitor has already built with PagerDuty. As LogicMonitor releases new integration features, it tends to break current workflows with alert creation in OpsGenie. Asupported integration would give us more confidence that as LogicMonitor continues to release new features, that our alert functionality would continue to operate as expected.24Views8likes0Comments
Additional Activities for HTTP Integration
We would like to have someadditional activities for integrations. Currently integrations can be triggered for the following activities: Acknowledged Cleared Escalated/De-escalated We would like the followingadditional activities: Device Added Device Deleted Service Added Service Deleted This will solve a problem that we currently have. We use the HTTP integration to post events to a key-value database (in Google Cloud Platform). Normally, the 'cleared' activity will enable us to remove events from the database.However, if a device or service is deleted then we can end up with events in the database with no matching device or service in LogicMonitor. By adding the device/service add and delete activities we could keep our key-value database in sync with LogicMonitor.8Views1like0CommentsToken for Alert Acknowledgement Comment
I would like to request the ability to utilize a token to pass the Acknowledgement Comment for an alert to a ConnectWise ticket. Ideally we would like it so that when a ConnectWise ticket's status is updated because the alert has been acknowledged in LogicMonitor, the comment set for the acknowledgement is passed and included in the ticket. Currently we are able to use the ##ALERTSTATUS## token to display the current status of the alert, but the ability to utilize the acknowledgement comment would greatly improve ticket handling. Thank you, Chris Czuhanich7Views1like3Comments