LogicMonitor 2025 Wrapped: Unified Observability Without Blind Spots Recap
Overview LogicMonitor’s 2025 Wrapped webinar closed out the year with a focused look at how unified observability is evolving across the platform. The discussion centered on the role of Catchpoint in closing visibility gaps beyond the firewall, especially during major internet and cloud outages, and how it complements LogicMonitor’s core monitoring capabilities. Product leaders, Garth Fort, CPO, LogicMonitor; Andrew Keating, VP, Product Marketing, LogicMonitor; and Howard Beader, VP, Product Marketing, Catchpoint, addressed integration plans, clarified what to expect short-term versus long-term, and responded live to questions around network path visibility, outage context, and operational workflows. The session reinforced a clear theme: knowing where a problem lives, and when it is not yours, changes everything. Key Highlights ⭐ Clear integration direction: LogicMonitor and Catchpoint will remain distinct in the near term, with plans for unified dashboards, correlated alerts, and RBAC as interoperability deepens in 2026. ⭐ Stronger outage context: Internet performance data helps teams quickly determine whether issues are internal or caused by external providers, reducing noise and unnecessary escalations. ⭐ Sonar-style visualizations resonated: Visual mapping of internet conditions stood out as a powerful addition to existing operational dashboards alongside weather, power, and outage data. ⭐ Edwin AI + Catchpoint is live: Customers can already access Catchpoint insights through Edwin AI, bringing external digital experience intelligence directly into AI-driven workflows today. Q&A Q: Will LogicMonitor and Catchpoint fully merge? A: In the near term, they will remain separate products. Starting in 2026, deeper interoperability will be introduced, including unified dashboards, correlated alerts, and shared RBAC. Q: Will Catchpoint initially be available through Edwin? A: Yes. Catchpoint is currently accessible through Edwin AI, enabling teams to incorporate digital experience data into AI-assisted investigations. Q: Are ISP outage dashboards available today? A: Not yet out of the box. The question highlighted strong demand for broader outage intelligence and context. Q: How will Catchpoint work in restricted or FedRAMP regions? A: This was acknowledged as an important consideration, with planning underway for how these environments will be supported. Customer Call-Outs 🌟 “With Catchpoint we would have had knowledge to just hang on, not our problem, but we are impacted.” 🌟 “That sonar would be a great add to our dashboard for weather, fires, electrical outages, and internet outages.” 🌟 “Graphically, it looked like a quick reskin and a link on the left nav would make it look like part of the main LM product suite pretty quickly.” Additional Resources Want to know more about Catchpoint? Check out the FAQs Slides are attached below Review the recording below ⬇️Welcome to the Next Era of Observability: Catchpoint + LogicMonitor
We’re entering a new chapter, and it’s a big one. With Catchpoint joining the LogicMonitor family, we’re taking a major step toward the future of Internet-centric observability. This isn’t just an acquisition, it’s a leap forward. 🌠 Check out the official press release here. Why? Because today’s IT environments depend on a complex web of external services—DNS, BGP, APIs, CDNs—and most tools stop at the edge. Catchpoint doesn’t. Catchpoint gives you unprecedented visibility into how the internet itself is impacting your users, your apps, and your business outcomes. What changes today? Nothing. Your current LogicMonitor services, support, pricing, and contracts remain exactly the same. Your APIs, SLAs, escalation paths, and renewals? Also unchanged. What changes tomorrow? Everything. Catchpoint technology brings the industry’s most advanced Internet Performance Monitoring into your platform. That means more powerful insights, broader coverage, and smarter visibility into the places legacy monitoring can’t reach. Your investment in LogicMonitor just got more valuable—and more future-ready. What can you do right now? Get curious! 🌐 Explore what’s possible on Catchpoint’s website 💬 Connect with your LM account team 💡 Join the conversation in the Catchpoint Forum right here in the LM Community from other forward thinking customers. 🎉 Don’t miss our upcoming customer webinar: LogicMonitor 2025 Wrapped for an exclusive first look at what’s ahead with Comet and LogicMonitor! There’s a lot to look forward to, including new ways to learn, explore, and grow with Catchpoint. Today is just the beginning. This is the new standard for performance visibility, and we’re building it together. 💫Virtual User Group Recap: Q4 2025
A huge thank-you to everyone across AMER, APAC, and EMEA who joined us this quarter! Each region brought strong engagement, deep technical insights, and incredible community energy. Below are some highlights from each session. 🌎 AMER East User Group 🌟 MVP Spotlight: Devon Biancarelli-Milano Devon delivered highly practical insights during the session, guiding discussions on custom datasource development, scripting patterns, and scaling LM across complex environments. His experience as a hands-on engineer helped contextualize best practices for the entire group. Session Highlights ⭐ Expanded Sensor & Device Monitoring - users shared creative implementations, from water sensors to cameras, to discuss when ping checks make sense versus datasource-driven workflows. ⭐ Scripting & Custom Datasources PowerShell timeouts vs. Groovy flexibility Structuring reusable logic Building scalable checks for larger environments ⭐ Webhook Workflows - attendees discussed using webhooks to reduce polling overhead by triggering updates only when changes occur. ⭐ Dynamic Group Automation - participants shared how they automate AD credential assignments, SDT-aligned patch groups, and large-scale governance through dynamic logic. ⭐ Outage Detection - exploring how LM surfaces external service disruptions (like Cloudflare outages) through probes and service-level checks. 🌍 EMEA User Group 🌟 MVP Spotlight: Ed Jackson Ed delivered a standout customer story detailing how his company leverages LogicMonitor to run large-scale MSP operations with thousands of monitored devices, rich CMDB integration, and customer-facing insights. Session Highlights ⭐ Observability Blueprint - Ed outlined how his team monitors thousands of devices, enriches their CMDB with clean metadata, and uses LM to power services like One Insight and Service Insights. His structured workflows and governance practices strongly resonated with attendees. ⭐ Data Governance & CMDB Accuracy - expanded on maintaining consistent, automation-ready data—covering taxonomy standards, reconciliation workflows, metadata alignment, and how AI-assisted correlation supports (but doesn’t replace) human oversight. ⭐ Operational Best Practices - the group shared techniques for standardized tagging, reducing alert noise, streamlining onboarding for new business units, and using metadata-rich dashboards to accelerate troubleshooting. 🌏 APAC User Group 🌟 MVP Spotlight: Kyle Hartigan Kyle’s live demo dove into event-driven automation using LogicMonitor, N8N, and AWS Systems Manager (SSM), offering practical, copy-ready workflows that APAC attendees found immediately valuable. Session Highlights ⭐ Automation-First Mindset - attendees discussed: Remediation automation Enrichment workflows Multi-system orchestration Governance patterns (tagging, SDTs, opt-in/opt-out models) ⭐ Kyle’s AWS Automation Demo EC2 Recovery Workflow LM → N8N → AWS SSM for diagnostics + remediation Disk Cleanup Automation Automated cleanup triggered by disk-space alerts, with built-in agent checks and escalation paths. Handling Client Variability Kyle showed how tags, conditions, and LM’s AI insights prevent automation “flapping.” 🌎 AMER | Catchpoint AMA A Deep Dive Into LM + Catchpoint This AMA featured some of the most engaging Q&A of the quarter. Attendees came prepared with forward-thinking questions about how LogicMonitor and Catchpoint will work together, what the roadmap looks like, and how these capabilities can supercharge observability. ⭐ Community Callout: Outstanding Questions! The questions during this AMA were so thoughtful and wide-ranging that we compiled all Catchpoint-related questions into a dedicated FAQ blog for easy reference and ongoing learning. 👉 Read the full Catchpoint AMA FAQ Blog Key Discussion Themes ⭐ The Power of LM + Catchpoint Together - a unified view of infrastructure, applications, and the global internet, giving teams faster, more accurate diagnostics. ⭐ Monitoring Evolving Environments - strong interest in more complete coverage for: Hyper-V System Center VMM Foundry Synthetic testing ⭐ AI, Agents & Edwin AI - discussions centered on monitoring AI-driven systems, benchmarking GenAI tools, and leveraging 365 agents alongside Catchpoint intelligence. ⭐ Dashboards & Visualization - excitement around modernized dashboards and unified performance views across the internet and internal systems. ⭐ Internet Visibility Expansion - the Internet Stack Map and Internet Outages Map resonated strongly as customers explored how global internet telemetry can inform internal troubleshooting. Thanks again to everyone who joined us across AMER, APAC, and EMEA for our final virtual User Group sessions for 2025. Your engagement, questions, and shared expertise continue to strengthen the LM Community. We can’t wait to bring you even more opportunities to learn, connect, and collaborate in the new year ahead.
