October Product Power Hour: App Visibility with ITOps
Overview October’s Product Power Hour took us deep into Application Visibility for ITOps, featuring a hands-on demo of Dynamic Service Insights (DSI) and LM Uptime, the latest innovations designed to simplify service mapping and amplify visibility across complex hybrid environments. The session delivered live demos, customer-driven discussions, and expert insights into how LogicMonitor can dynamically model your business services, link application layers, and accelerate root cause analysis. Attendees walked away ready to bring clarity and efficiency to their service monitoring strategy. Key Highlights ⭐ Dynamic Service Insights in Action: See how DSI automatically builds services from custom properties, saving time and ensuring continuous accuracy. ⭐ End-to-End Service Modeling: Discover how to link technologies like F5, web servers, app tiers, and databases for true end-to-end visibility. ⭐ Contextual Alerting & Visualization: Learn how aggregated, service-level alerts minimize noise while improving MTTR. ⭐ ITSM Alignment: DSI supports immutable IDs and friendly names, making it easy to sync with your ITSM workflows. ⭐ Community Excitement: Customers shared real-world use cases and early wins, from reducing manual setup to improving collaboration across teams. Q&A Q: How does DSI reduce complexity in service setup? A: DSI dynamically builds and updates services based on defined properties. There is no need for manual service configuration as your environment changes. Q: Can I model complete end-to-end services (for example, F5 → web → app → database)? A: Yes. You can create linked service definitions that connect all these components for full-stack visibility. Best practices include defining relationships at each layer using consistent naming conventions and grouping resources under business-critical services for faster troubleshooting. Q: How can Dynamic Service Insights help correlate low MOS call scores with specific network devices causing jitter, latency, or packet loss? Can this mapping be automated? A: DSI enables correlation across network and application layers by mapping related metrics to shared service properties. This allows you to associate low-quality voice or collaboration data (such as MOS scores) with the underlying network devices introducing packet loss or latency, providing actionable insights and automated context. Q: Can alerts roll up to the service level instead of flooding my inbox with device alerts? A: Yes. DSI surfaces a single contextual alert that aggregates underlying data, giving you clarity and less noise. Q: How can I align LogicMonitor services with my ITSM system? A: Use immutable service IDs alongside friendly names. They can coexist to improve reporting and maintain ITSM alignment. Customer Call-outs ⭐ “OMG I am jumping up and down with joy right now!” ⭐ “This really helps with complexity. We can finally create services dynamically!” ⭐ “We’d love to join the Services Beta and integrate this with our dashboards.” ⭐ “Great job, team. Very insightful!” What’s Next 👥 User Groups Connect with other LM users in your region, share wins, swap stories, and grow your network. 💻 Virtual User Groups: 🌎 AMER East - Dec 2 at 11am EST 🌐 Register here 🌎 AMER West - Dec 2 at 11am PST 🌐 Register here 🌍 EMEA - Dec 3 at 1pm GMT 🌐 Register here 🌏 APAC - Dec 4 at 10am AEDT 🌐 Register here Note: As we finalize our speakers, these dates and times may change, but be sure to register for your respective regions above so we can keep you informed! Webinars 🪵 Logs for Lunch - Maximizing LM Logs for Faster Troubleshooting Nov 12 - register today ⚡ Product Power Hour - Exploring Agents with Edwin AI Nov 18 - register today Badges & Certifications Earn free, on-demand badges that validate your LogicMonitor skills: 🛡️ Getting Started 🛡️ Collectors 🛡️ Logs 🛡️ AI Ops Adoption 🛡️ Dashboards 🛡️ NEW: Service Insights 🛡️ NEW: Alerts Start learning today on LM Academy Review & Resources If you missed any part of the session or want to revisit the content, we’ve got you covered: Review the slide deck Dynamic Service Insights Solution Brief Want to dive deeper into this session? Watch the recording below ⬇️December 10 Product Power Hour: Accelerating Troubleshooting with Automated Diagnostics
Product Power Hour: Automated Diagnostics in LogicMonitor Date: Wednesday, Dec 10, at 11am CT Register Here Join us for this edition of Product Power Hour, your monthly deep dive into the latest and greatest from LogicMonitor! Hosted by the LM Community, Product, and Training & Enablement teams, this session will spotlight Automated Diagnostics—LogicMonitor’s new troubleshooting accelerator. Automated Diagnostics allows you to define and run diagnostic scripts that automatically capture key troubleshooting data when alerts occur (e.g., top CPU or memory processes). This reduces manual steps, speeds root cause analysis, and enriches alerts with actionable diagnostic context directly in the LogicMonitor portal. Featuring Guest Speakers: Ed McGowan, Sr Product Manager Richard Brooke, Technical Trainer What You’ll Learn: ⚡ Accelerated Troubleshooting: See how Automated Diagnostics enriches alerts with context and eliminates repetitive first-line triage steps. 🧠 Faster Root Cause Analysis: Learn how capturing key metrics at the moment of alert helps reduce MTTR. 📊 Seamless LM Integration: Stay in the LM portal with diagnostics tied directly to alerts, resources, and historical data. 🔐 Customizable & Secure: Explore granular RBAC, usage tiers, and how to adapt diagnostics to your unique environment. 🎬 Live Demo + Q&A: Watch Automated Diagnostics in action and bring your questions for our product experts. This session is perfect for ITOps and NetworkOps practitioners, Application Engineers, Service Owners, and anyone troubleshooting alerts in LogicMonitor.November 18 Product Power Hour: Exploring Agents with Edwin AI
Product Power Hour: Exploring Agents with Edwin AI Date: Tuesday, November 18, at 10am CT Register Here Join us for this edition of Product Power Hour, your monthly deep dive into the latest and greatest from LogicMonitor! Hosted by the LM Community, Product, and Training & Enablement teams, this session will spotlight Edwin AI’s new Agent Ecosystem: specialized AI agents designed to accelerate every stage of the incident lifecycle. See how Edwin AI evolves beyond a single agent into a network of specialists—from event intelligence and ITSM, to telemetry, on-call, automation, and more—all orchestrated to take you from alert to resolution faster, with fewer silos and manual bottlenecks. Featuring Guest Speakers: Sarah Luna, Principal Product Manager, AI Max Bradley, Sr Sales Engineer, AI What You’ll Learn: 🤖 Meet the Agents: Discover how event intelligence, ITSM, telemetry, and automation agents each master a critical stage of incident response. 🧠 Orchestration in Action: Learn how the Orchestrator Agent coordinates specialists to triage, diagnose, and remediate seamlessly. ⚡ End-to-End Workflow Demo: Watch Edwin AI resolve a critical alert - from AI summaries and anomaly detection to automated rollback and post-mortem generation. 📈 Best Practices: Practical guidance to pilot agent-assisted incident response in your own environment. 🎬 Live Demo + Q&A: See Edwin AI in action and bring your questions for our product experts. This session is perfect for ITOps, SRE, and platform teams looking to scale operations and reduce MTTR with the power of AI-driven agents.September Product Power Hour: Cloud Monitoring with Kubernetes & Containers
Overview This month’s Product Power Hour focused on Cloud Monitoring with Kubernetes and Containers, emphasizing simplified observability across containerized environments. The session demonstrated how LogicMonitor makes monitoring clusters, pods, and workloads easier without overwhelming teams with noise. Through demos, best practices, and customer discussions, attendees gained practical insights into deploying and managing monitoring at scale with AKS, EKS, and beyond. Key Highlights ⭐ Seamless Enablement: Existing PaaS customers can activate Kubernetes monitoring out of the box, while others can leverage LM’s container monitoring license for quick setup. ⭐ Deeper Visibility: Demonstrations showcased how LM provides observability across nodes, pods, and system containers—cutting through complexity without flooding teams with alerts. ⭐ Retention & History: The session clarified how historical K8s data is retained and how teams can use that data for trend analysis and capacity planning. ⭐ Best Practices: Real-world examples illustrated how to configure thresholds effectively to avoid alert fatigue, especially in sandbox or test clusters. Q&A Q: How can we enable this Kubernetes for existing customers? A: “For an existing PaaS customer you just configure it as it is included in the PaaS License — 1 PaaS license = 1 monitored pod (existing cloud licensing model). For AKS or EKS monitoring you just configure it in your cloud configuration (check the box). For a non-PaaS customer you need to add the LM Container Monitoring license (old license model).” Q: I am new to K8s — how do I monitor the critical components of the platform when there are so many system containers? A: “Focus on the system containers and use the out-of-the-box DataSources as a starting point, then tune thresholds to reduce noise.” Q: What will be the retention period of history data of K8s monitors? A: “Retention is handled according to LogicMonitor’s standard data retention policies, so you can view history for trending and analysis just like other monitored resources.” What’s Next 💻Level Up Your IT Universe: Next LogicMonitor Innovations Unveiled Webinar On September 24, discover the latest Edwin AI and LM Envision capabilities, including noise-cutting AI agents, Dynamic Service Insights, and expanded multi-cloud monitoring, designed to move IT from reactive to resilient. ➡️Register here to save your spot! 🪵 Logs for Lunch October 8: Logs Overages & Reducing MTTR with Cloud Logs ⚡ Next Product Power Hour October 29: App Visibility for ITOps Want to check out previous Product Power Hours? Explore the Product Power Hour Hub in the LM Community! 📚 Badges and Certifications Earn free, on-demand, digital badges that validate your product knowledge and platform skills. Available badges: 🛡️Getting Started 🛡️Collectors 🛡️Logs 🛡️AI Ops Adoption 🛡️Dashboards Review If you missed any part of the session or want to revisit the content, we’ve got you covered: Review the slide deck Want to dive deeper into this session? Watch the recording below ⬇️October 29 - Product Power Hour: App Visibility for ITOps
Product Power Hour: App Visibility for ITOps Date: Wednesday, October 29, at 11am CT Register Here Join us for October's edition of Product Power Hour, your monthly deep dive into the latest and greatest from LogicMonitor! Hosted by the LM Community, Product, and Training & Enablement teams, this session will spotlight the latest enhancements designed to boost application visibility for ITOps teams. Explore Dynamic Service Insights—LogicMonitor’s new service-level observability engine—and LM Uptime, the evolved approach to website and endpoint monitoring. These features help unify infrastructure and application health, cut through alert noise, and simplify how your teams understand what’s really going on. Featuring Guest Speakers: Michael Rodrigues, Sr. Product Manager Richard Brooke, Technical Trainer What You’ll Learn: 🧩 Service-Centric Visibility: See how Dynamic Service Insights auto-builds service views and makes it easier to understand what's broken—and why. 🌐 Website Monitoring Reinvented: Discover how LM Uptime turns website checks into first-class observability resources with full dashboard and alerting support. 📊 Integrated Dashboards & Alerts: Learn how to connect website performance with backend health in one seamless workflow. 🎬 Live Demos & Use Cases: Watch real-world examples of how teams are reducing MTTR and scaling service insights. 🧠 Expert Q&A: Bring your questions—our product experts will be on hand to answer them live. This session is perfect for technical teams, MSPs, and platform owners looking to level-up their operational maturity with LogicMonitor.August Product Power Hour: Edwin AI In Action
Overview This month’s Product Power Hour was a deep dive demo experience of LogicMonitor’s Edwin AI, featuring a next-level opportunity to go beyond the fundamentals. We showcased new capabilities, real-world usage patterns, and what’s coming next on the Agentic AI roadmap. The session was packed with live demonstrations, product walkthroughs, and interactive discussions that brought Edwin AI’s intelligent observability features into sharper focus. From alert deduplication to automated investigations and AI-powered root cause suggestions, the session left no doubt about Edwin’s power to reduce noise and accelerate resolution. Attendees gained a clearer understanding of what Edwin AI can do today, as well as what’s possible tomorrow. Key Highlights ⭐ Next-Level AI Investigations: We went beyond the basics to show how Edwin uses out-of-the-box correlation models and enriched context to pinpoint likely root causes faster. ⭐ Targeted Alert Routing: Discussions explored how Edwin AI’s rapid evolution could lead to support role-specific alerting during deduplication events—a capability on the product radar. ⭐ Flexible LLM Usage: The demo showcased how Edwin AI leverages both OpenAI and Anthropic via AWS Bedrock, selecting the optimal model for each task to ensure precision and performance. ⭐ Out-of-the-Box & Tunable Models: Attendees learned they don’t have to start from scratch, asEdwin comes with built-in models that can be adjusted to fit your environment. ⭐ Strong Customer Momentum: The session shared how attendees are actively exploring Edwin AI via Proof of Concepts or preparing for a Q4 rollout. Q&A Q: Are out-of-the-box correlation models available, or do we build from scratch? A: Yes, Edwin AI provides pre-built models that can be fine-tuned for your specific needs. Q: How is customer data handled with LLMs? A: LogicMonitor does not train on customer data. All data is securely segregated, and models are selected based on the task—nothing is shared across tenants. Q: Can we filter out alerts based on custom resource properties? A: Yes, Edwin AI supports filtering logic at ingestion to give you control over what alerts it processes. Q: Can deduplicated alerts be routed to different stakeholders? A: This isn’t available yet, but it’s a hot topic and something we’re exploring for future iterations. Customer Quote Call-outs 🌟“We’re planning a PoV and are really curious to see how Edwin handles topology-driven data.” 🌟“Excited about where this is going—we’d love to see automation and self-remediation layered in.” 🌟“The multi-model approach makes so much sense—great to see task-specific LLMs being used.” What’s Next 🏕️ Camp LogicMonitor: An Observability Adventure On August 18th, we kicked off our first Camp LogicMonitor! Join us for this 4-week virtual learning experience designed for LogicMonitor users of all levels. Each week features self-paced lessons, community discussions, and live Campfire Chats with product experts. Earn badges, grow your skills, and score exclusive LogicMonitor swag! 👉 Register now to reserve your spot! 👥 User Groups Connect in person with other LM users in your city over dinner and real talk. Share wins, swap stories, and grow your network. RSVP today: Denver - September 10 Stay tuned to our LM Community User Group Hub for upcoming virtual sessions. Note: As we finalize our speakers, these dates and times may change, but be sure to register for your respective regions above so we can keep you informed! 🪵 Logs for Lunch September 10: Logs Overages & Reducing MTTR with Cloud Logs ⚡Product Power Hour September 18: Cloud Monitoring With Containers Want to check out previous Product Power Hours? Explore the Product Power Hour Hub in the LM Community! 📚 Badges and Certifications Earn free, on-demand, digital badges that validate your product knowledge and platform skills. Available badges: 🛡️Getting Started 🛡️Collectors 🛡️Logs 🛡️AI Ops Adoption 🛡️Dashboards Review If you missed any part of the session or want to revisit the content, we’ve got you covered: Review the slide deck Want to dive deeper into this session? Watch the recording below ⬇️August 19 - Product Power Hour: Edwin AI In Action
Product Power Hour: Edwin AI In Action Date: Tuesday, August 19 at 10 AM CT 🔗 Register Here Join us for August’s edition of Product Power Hour, your monthly deep dive into the latest and greatest from LogicMonitor! Hosted by the LM Community, Product team, and Training & Enablement, this session will focus on Edwin AI, the intelligent assistant in LM Envision designed to help you uncover insights, streamline workflows, and act faster than ever. Featuring Guest Speakers: Sarah Luna, Principal Product Manager Max Bradley, Senior Sales Engineer What You’ll Learn 🤖 Edwin AI in Action: Discover how Edwin AI surfaces insights, streamlines workflows, and enhances daily monitoring tasks. 🛠️ Product Capabilities Deep Dive: Get a firsthand look at the Edwin AI features available today—and what’s coming soon. 📈 User Journey Demo: Watch a live walkthrough of a real-world use case from start to finish using Edwin. 🔮 Preview of What’s Next: Get a sneak peek at Edwin’s upcoming live agent capabilities launching this fall. ❓ Expert Q&A: Bring your questions for our product experts—we’ll leave time to help you maximize Edwin’s potential.July Product Power Hour Recap: Monitoring Your AI Workloads with LM
Overview In this edition of Product Power Hour, the LM team explored how LogicMonitor can be used to effectively monitor AI workloads across modern environments. The session walked through best practices for monitoring key components of AI systems—including GPU metrics, model latency, and infrastructure dependencies—using LogicMonitor’s platform. Attendees gained insights into real-world AI observability challenges and how LogicMonitor enables end-to-end visibility into the health of AI services. Key Highlights ⭐ AI Workload Dashboards: Demonstrated how to build dashboards tailored to AI-specific metrics, including GPU utilization, job runtimes, and inference latency. ⭐ Dynamic Thresholds: Discussed using anomaly detection to set smarter thresholds for variable workloads like training jobs and inference endpoints, helping reduce alert fatigue and improve model reliability by adapting to fluctuating usage patterns. ⭐ Unified Monitoring: Emphasized LM’s ability to consolidate data across cloud, on-prem, and edge environments—critical for hybrid AI infrastructure. ⭐ Alert Routing + Suppression: Demonstrated how to avoid alert fatigue by using alert tuning and dynamic suppression during scheduled AI retraining windows. Q&A Q: Can LogicMonitor monitor GPU metrics out-of-the-box? A: Yes, LM has native collectors and integrations to pull in GPU metrics from platforms like NVIDIA and cloud providers. Q: Is LM useful for model observability? A: While LM focuses on infrastructure-level monitoring, it provides context crucial to understanding model performance issues (e.g., degraded latency tied to resource constraints). Q: How does alert suppression work during model retraining? A: You can set up dynamic suppression rules based on job schedules or metadata to avoid false positives during known high-usage periods. Q: Does LM integrate with tools like PagerDuty or Slack? A: Yes. These integrations are supported and were demoed live during the session. Customer Call-outs 🌟 “I can now see infrastructure issues that were hard to diagnose before.” 🌟 "LM’s GPU monitoring capabilities have been helpful for managing cloud costs and performance.” What’s Next 📚 Badges and Certifications We’ve launched our new LogicMonitor Badges and Certifications program in LM Academy. Earn free, on-demand, digital badges that validate your product knowledge and platform skills. Available badges: 🛡️Getting Started 🛡️Collectors 🛡️Logs Launching July 31: 🛡️AI Ops Adoption 🏕️ Camp LogicMonitor: An Observability Adventure Join us starting August 18th for this 4-week virtual learning experience designed for LogicMonitor users of all levels. Each week features self-paced lessons, community discussions, and live Campfire Chats with product experts. Earn badges, grow your skills, and score exclusive LogicMonitor swag! 👉 Register now to reserve your spot! 🪵 Logs for Lunch August 12 – Network Troubleshooting & Getting Started with Logs ⚡ Product Power Hour August 19 - Edwin AI In Action Want to check out previous Product Power Hours? Explore the Product Power Hour Hub in LM Community! 👥 User Groups Connect in person with other LM users in your city over dinner and real talk. Share wins, swap stories, and grow your network. RSVP today: Salt Lake City - September 9 Denver - September 10 Stay tuned in our LM Community User Group Hub for upcoming virtual sessions. Note: As we finalize our speakers, these dates and times may change, but be sure to register for your respective regions above so we can keep you informed! Review If you missed any part of the session or want to revisit the content, we’ve got you covered: Review the slide deck here Want to see the full session? Watch the recording below ⬇️UPDATED: September 18 - Product Power Hour: Cloud Monitoring with Containers
Product Power Hour: Cloud Monitoring with Containers Date: Thursday, September 18 at 12PM CT 🔗 Register Here Join us for September’s edition of Product Power Hour, your monthly deep dive into the latest and greatest from LogicMonitor! Hosted by the LM Community, Product team, and Training & Enablement, this session will spotlight Cloud Monitoring with Containers—giving you the tools to monitor dynamic, containerized environments with precision and scale. Featuring Guest Speakers: Nishant Kabra, Sr. Product Manager Richard Brooke, Technical Trainer What You’ll Learn: 📦 Modern Container Visibility: Discover how LogicMonitor helps you monitor containerized workloads across Kubernetes, AWS ECS, and more. ☁️ Cloud-Native Integrations: Learn how native integrations with public cloud services give you unified observability from infrastructure to application. 📈 Dynamic Metrics & Dashboards: See how to leverage out-of-the-box dashboards and alerts tailored for container performance and health. 🔍 Live Demos & Use Cases: Watch how leading teams use LM to troubleshoot faster and keep their container environments running smoothly. 🧠 Expert Q&A: Got questions? Get live answers and hands-on guidance from our container and cloud monitoring experts.Cost Optimization: June Product Power Hour Recap
Overview In our June Product Power Hour, we took a deep dive into how practitioners can unlock meaningful cost optimization across their cloud environments. With live demos, new feature highlights, and a robust Q&A session, the conversation focused on practical strategies to reduce spend while increasing visibility and control. The session was designed for teams looking to optimize usage and gain clearer insights into their cost drivers. Key Highlights ⭐ Feature deep dive into the new Historical Rightsizing view for understanding previous efficiency opportunities. ⭐ Automated recommendations for turning off idle resources—empowering teams to act quickly and reduce waste. ⭐ Introduced custom labeling for more granular spend tracking by team, service, or environment. ⭐ Shared real-world examples of teams seeing 25–40% monthly savings using the Cost Optimization dashboard. ⭐ Discussed new API endpoints for integrating optimization insights into internal workflows and tooling. Q&A Q: How are idle resources identified? A: The product uses a combination of usage metrics and machine learning to surface underutilized resources based on historical patterns. Q: Can teams set thresholds for automated actions? A: Yes, thresholds can be defined based on CPU, memory, or custom metrics to trigger auto-stop or alerting. Q: What types of resources are supported? A: Optimization is currently focused on compute instances (VMs, containers) and will soon expand to include storage and networking. Q: Is historical rightsizing retroactive? A: Yes, teams can look back up to 90 days to evaluate missed opportunities and adjust policies accordingly. Customer Call-outs ⭐ “We implemented three recommendations within hours and already saw our bill drop.” ⭐ “This makes it easy for engineers to actually care about cost.” What’s Next 📚New Badges and Certifications go LIVE! We’re excited to launch LogicMonitor’s new Badges and Certifications program in LM Academy. Starting June 30, you can earn free, on-demand, digital badges that validate your product knowledge and platform skills. First set of badges: 🛡️Getting Started 🛡️Collectors 🛡️Logs 🪵Logs for Lunch July 9 – Apps and Kubernetes ⚡Product Power Hour July 22 - Monitoring Your AI Workloads with LM Want to check out previous Product Power Hours? Explore the Product Power Hour Hub in LM Community! 👥 User Groups Stay tuned to our LM Community User Group Hub for upcoming virtual sessions. Note: As we finalize our speakers, these dates and times may change, but be sure to register for your respective regions above so we can keep you informed! If you would like to speak at one of the upcoming virtual user groups, email sky.mendes@logicmonitor.com or suzanne.shaw@logicmonitor.com to connect! Review If you missed any part of the session or want to revisit the content, we’ve got you covered: Review the slide deck here Want to see the full session? Watch the recording below ⬇️
