Paul_Jeffries
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Re: DataSources missing
Hi lucjad We've replied on the ticket but for transparency the problem here is missing system properties which cannot apply due to a problem running the addCategory_WindowsFailoverCluster property source. If we can get that corrected following the advice in the ticket we can take another look for you28Views0likes0CommentsRe: What happened to chat support?
As @Ajay says only customers who have subscribed to of our Enhanced or Premier support packages receive chat entitlement. Details of what is covered with each package is provided here https://www.logicmonitor.com/support/about-logicmonitor/customer-support/logicmonitor-technical-support-packages If you need to increase your entitlement or have questions then its best to discuss with your CSM. Apologies for any frustration Paul111Views5likes0CommentsRe: SQL Server Services Status
Hi @ldoodle I assume you are referring to the WinSQLServices- datasource. This is using a simple wmi query to retrieve the state/status of a service. There is logic applied that say’s textmatch(running) so if state is showing as running it will return 1 (as datasources can only return numerical values). The same applies to status, if this is OK then it will return 1. Finally, for RunningStatus it checks if State = 1 AND State = 1 then returns 1 You may want to consider use of the Microsoft_Windows_Services if you want to monitor different states/statuses for services and i’ve provided a link to our help page here Hope that helps but if you need specific help with this please feel free to raise a support ticket Kind regards Paul35Views3likes0CommentsRe: Sybase monitoring support
@manthena2020 There aren’t any datasources for Sybase available out of the box, so you will need to build something yourself or have our professional services team build it for you. You can use this doc https://www.logicmonitor.com/support/logicmodules/datasources/data-collection-methods/jdbc-data-collection which gives some explanation on how to use JDBC and create a custom datasource The JDBC collector allows created datasources that query databases to collect and store data from a SQL query, alert on them, and graph them. A typical jdbc command would look like this $ !jdbc url="jdbc:sybase:Tds:SERVER:PORT" username=XXX password=XXXX SQL There are a few Oracle and MSSQL Datasources that may give you some ideas as a starting point Kind regards Paul35Views2likes0CommentsRe: Sybase monitoring support
Hi @manthena2020 Thanks for coming back on this, details for upgrading a collector can be found here https://www.logicmonitor.com/support/collectors/collector-management/managing-your-collector#upgrading I continue to encourage you to raise a support request directly so we can fully assist you with resolving this issue Kind regards Paul30Views1like0Comments