Paul_Jeffries
LM ChampionJoined 3 years ago
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Re: What happened to chat support?
As @Ajay says only customers who have subscribed toof our Enhanced or Premier support packages receive chat entitlement. Details of what is covered with each package is provided herehttps://www.logicmonitor.com/support/about-logicmonitor/customer-support/logicmonitor-technical-support-packages If you need to increase your entitlement or have questions then its best to discuss with your CSM. Apologies for any frustration Paul10Views4likes0CommentsRe: SQL Server Services Status
Hi @ldoodle I assume you are referring to theWinSQLServices- datasource. This is using a simple wmi query to retrieve the state/statusof aservice. There is logic applied that say’s textmatch(running) so if state is showing as running it will return 1 (as datasources can only return numerical values). The same applies to status, if this is OK then it will return 1. Finally, for RunningStatus it checks if State = 1 AND State = 1 then returns 1 You may want to consider use of the Microsoft_Windows_Services if you want to monitor different states/statuses for services and i’ve provided a link to our help page here Hope that helps but if you need specific help with this please feel free to raise a support ticket Kind regards Paul1View3likes0CommentsRe: Sybase monitoring support
@manthena2020 There aren’t any datasources for Sybase available out of the box, so you will need to build something yourself or have our professional services teambuild it for you. You can usethis dochttps://www.logicmonitor.com/support/logicmodules/datasources/data-collection-methods/jdbc-data-collectionwhich gives some explanation on how to use JDBC and create a custom datasource The JDBC collector allows created datasources that query databases to collect and store data from a SQL query, alert on them, and graph them. A typical jdbc command would look like this $ !jdbc url="jdbc:sybase:Tds:SERVER:PORT" username=XXX password=XXXX SQL There are a few Oracle and MSSQL Datasources that may give you some ideas as a starting point Kind regards Paul1View2likes0CommentsRe: Sybase monitoring support
Hi @manthena2020 Thanks for coming back on this, details for upgrading a collector can be found herehttps://www.logicmonitor.com/support/collectors/collector-management/managing-your-collector#upgrading I continue to encourage you to raise a support request directly so we can fully assist you with resolving this issue Kind regards Paul0Views1like0Comments