SysAdmin42
NeophyteJoined 7 years ago
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Re: Migration to New Support Platform
Yes, you will still be able to access the URL from your LogicMonitor account from the Support panel, but it will now take you to login to the support portal before you can submit a request. Except it does not do this. I get an option to open a ticket and a generic error when I try Requests will no longer be able to be done directly from within the LogicMonitor account. This is dumb as a box of rocks. Who thought this was even remotely a smart idea to make me go out of what I am working on and open another screen to talk to a bot that sucks just to get a chat or a ticket link? There is not even an open ticket link your "get support" in the support portal just gives me that bot. Do people not realize that most technical people do not like talking to a bot that is usually just going to get in your way/provide already tried information? This is a roadblock to progress. AI is not there yet to pull this. I guess it's a way to not hire staff and pay less though.20Views1like0CommentsRe: Migration to New Support Platform
I don't use support that often, just tried to today and this is the worst experience ever. I used to praise LogicMonitor for their support and recommended it more than once for this reason. No longer if this is the new way. Now I hear I will probably have to pay more for the PRIVILEDGE of having access to chat after almost 10 years of having access. Opening a case is still listed as an option in the main portal and just errors out with a vague error was well. Not a great experience.30Views1like0Commentsmore cluster alert improvement requests
This request doesn't appear to fit the other 2 I found so... Right now I have 3 (soon 4) host servers in a Hyper-V cluster called "hvcluster". I get 3 alerts for each cluster shared volume and each guest VM not running. Other vendors products I use are capable of only displaying a single instanced alert for "the cluster" and I'm hoping you guys can implement this as well. Right now these are driving me nuts especially when we have several guest servers off on purpose for extended to forever periods of time. No SDT doesn't work it still shows them. Right now to only get 1 alert I have to leave 1 host server as the alerting server and then manually edit the alerts for every host server I don't want alerting to disable them. I have to do this every time I add a new guest or CSV and it is super annoying. Let me know if you need more details.20Views3likes9Comments