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How to show the External Ticket ID in Alerts view

Ajay's avatar
Ajay
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2 years ago

Published 2 years ago
Version 1.0
Ajay's avatar
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Joined January 30, 2023
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2 Comments

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  • Joe_Williams's avatar
    Joe_Williams
    Icon for Expert rankExpert
    2 years ago

    Been using this for years. Just wish we could strip the integration off. We use multiple integrations for ServiceNow to control various aspects of the incident creation, message, priority, etc…. And the integration names get in the way.

  • Stuart_Weenig's avatar
    Stuart_Weenig
    Icon for Legend rankLegend
    2 years ago

    Yes, and rename the column. Really just wish we could give it a column name and an expression.

    Column name: Ticket ID

    Expression: ##externalticketid## ~= /PagerDuty: (.*?),.*/