How to show the External Ticket ID in Alerts view
Userlevel 5
+10
- Atomic Advisor
- 105 replies
-
6 April 2023
Been using this for years. Just wish we could strip the integration off. We use multiple integrations for ServiceNow to control various aspects of the incident creation, message, priority, etc…. And the integration names get in the way.
Userlevel 7
+18
- Quantum Professor
- 878 replies
-
7 April 2023
Yes, and rename the column. Really just wish we could give it a column name and an expression.
Column name: Ticket ID
Expression: ##externalticketid## ~= /PagerDuty: (.*?),.*/
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