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Gjon's avatar
Gjon
4 years ago

Citrix Cloud Monitoring

Installation

  1. 1. Install the package from LM Exchange "Citrix Cloud"
  3. 2. Install Cloud Connector property source: Locator JYW9D7

Configuration

This datasource requires several properties to be set:

  1. CITRIX.CLOUD.CUSTOMER
      - This is found in the Citrix Cloud Portal: Identity and Access Management > API Access > Secure Clients. Copy the bolded customer ID on the page.
  2. CITRIX.CLOUD.ID
  3.   - Create a secure client, you can name it "LogicMonitor". The ID here will be used for this property.
    CITRIX.CLOUD.PASS
  4.   - This is the secret when you created the secure client.
    CITRIXCLOUD.OAUTH.KEY
  5.   - This will be autogenerated and populated by LogicMonitor using the above credentials. There is a Citrix Cloud OAuth datasource that will generate a bearer token and save it as a property on the device.
    LM.API.ID
  6.   - Create an API token in LogicMonitor with administrator privileges, copy the Access ID.
    LM.API.KEY
  7.   - This is the API token access key that was created above.
    LM.API.ACCOUNT
  8.   - This is your LogicMonitor account name, you can probably copy the subdomain of your LM portal. https://yourco.logicmonitor.com

1. Set the properties above (except CITRIXCLOUD.OAUTH.KEY) wherever you'd like depending on your folder structure. I like to set the LM API properties at the root and the Citrix Cloud properties per client (folder).
2. Find your cloud connector device in LM and add the category "PrimaryCC". Make sure you have the Cloud Connector property source installed as well!
3. The OAuth datasource should run, generating a token that the other datasources will use to query Citrix Cloud's API. You can also do a manual "poll now" to speed up the process. You should now see the CITRIXCLOUD.OAUTH.KEY property on the device.

If you have any issues, feel free to private message me!

46 Replies

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  • dorian_fuchs's avatar
    dorian_fuchs
    Icon for Neophyte rankNeophyte
    12 months ago

    Hi,

    Has anyone had any issues with the datasources recently, whenever i do a poll now on any of the datasources i get the below error. Is anyone aware if the service URL has changed?

    Thanks,

    James

    The script failed, elapsed time: 3 seconds - Unable to determine the current character, it is not a string, number, array, or objectThe current character read is 'A' with an int value of 65Unable to determine the current character, it is not a string, number, array, or objectline number 1index number 0Access denied to query Monitor objects : Invalid Service URL^groovy.json.JsonException: Unable to determine the current character, it is not a string, number, array, or objectThe current character read is 'A' with an int value of 65Unable to determine the current character, it is not a string, number, array, or objectline number 1index number 0Access denied to query Monitor objects : Invalid Service URL^	at groovy.json.internal.JsonParserCharArray.decodeValueInternal(JsonParserCharArray.java:206)	at groovy.json.internal.JsonParserCharArray.decodeValue(JsonParserCharArray.java:157)	at groovy.json.internal.JsonParserCharArray.decodeFromChars(JsonParserCharArray.java:46)	at groovy.json.internal.JsonParserCharArray.parse(JsonParserCharArray.java:384)	at groovy.json.internal.BaseJsonParser.parse(BaseJsonParser.java:112)	at groovy.json.JsonSlurper.parseText(JsonSlurper.java:205)	at groovy.json.JsonSlurper$parseText.call(Unknown Source)	at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSiteArray.java:47)	at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:116)	at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:128)	at Script2.getCitrixData(Script2.groovy:71)	at Script2$getCitrixData.callCurrent(Unknown Source)	at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCallCurrent(CallSiteArray.java:51)	at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callCurrent(AbstractCallSite.java:157)	at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callCurrent(AbstractCallSite.java:177)	at Script2.run(Script2.groovy:36)

    Hi James

    Have the same problem since last Thursday. Rebuilding the Secure Client on Citrix and the new API token in LM did not bring any improvement. Any news about this? Would be grateful :)

  • Brian_Wagner's avatar
    Brian_Wagner
    3 years ago

    Hi,

    Thanks so much for this awesome data source. I'm aware that Citrix is changing the API's for the Cloud monitoring in July and I believe these data sources will be affected. 

    Do you happen to be working on any updates to support the new method?

    Thanks!

  • Brian_Wagner's avatar
    Brian_Wagner
    3 years ago

    It was on my Citrix Cloud logon for the last few months. Of course now it seems to have disappeared. Wondering if they decided to hold off. 

    At a high level things were moving from customer.xendesktop.net to https://api-us.cloud.com/monitorodata with different references. I see mention of it all here:

    Accessing Monitor Service Data in Citrix Cloud

    • The "https://{Customer_Id}.xendesktop.net/Citrix/monitor/odata/v4/data" URL is replaced with "https://{ApiGatewayEndpoint}". The HTTP header "Customer" is now replaced with "Citrix-CustomerId".

     

  • James_Rolt's avatar
    James_Rolt
    12 months ago

    Hi,

    Has anyone had any issues with the datasources recently, whenever i do a poll now on any of the datasources i get the below error. Is anyone aware if the service URL has changed?

    Thanks,

    James

    The script failed, elapsed time: 3 seconds - Unable to determine the current character, it is not a string, number, array, or objectThe current character read is 'A' with an int value of 65Unable to determine the current character, it is not a string, number, array, or objectline number 1index number 0Access denied to query Monitor objects : Invalid Service URL^groovy.json.JsonException: Unable to determine the current character, it is not a string, number, array, or objectThe current character read is 'A' with an int value of 65Unable to determine the current character, it is not a string, number, array, or objectline number 1index number 0Access denied to query Monitor objects : Invalid Service URL^	at groovy.json.internal.JsonParserCharArray.decodeValueInternal(JsonParserCharArray.java:206)	at groovy.json.internal.JsonParserCharArray.decodeValue(JsonParserCharArray.java:157)	at groovy.json.internal.JsonParserCharArray.decodeFromChars(JsonParserCharArray.java:46)	at groovy.json.internal.JsonParserCharArray.parse(JsonParserCharArray.java:384)	at groovy.json.internal.BaseJsonParser.parse(BaseJsonParser.java:112)	at groovy.json.JsonSlurper.parseText(JsonSlurper.java:205)	at groovy.json.JsonSlurper$parseText.call(Unknown Source)	at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSiteArray.java:47)	at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:116)	at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:128)	at Script2.getCitrixData(Script2.groovy:71)	at Script2$getCitrixData.callCurrent(Unknown Source)	at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCallCurrent(CallSiteArray.java:51)	at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callCurrent(AbstractCallSite.java:157)	at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callCurrent(AbstractCallSite.java:177)	at Script2.run(Script2.groovy:36)
  • dorian_fuchs's avatar
    dorian_fuchs
    Icon for Neophyte rankNeophyte
    11 months ago

    Hi James

    In case you haven't noticed - I briefly checked the query this morning and for unknown reasons it now works again for me

    Greetings
    Dorian

  • dorian_fuchs's avatar
    dorian_fuchs
    Icon for Neophyte rankNeophyte
    10 months ago

    Hi Manaf

    What do you want to customize the OAuth token for? This is automatically created by the DataSource "Citrix Cloud OAuth Token".
    Did you set all properties correctly (Client Secret of Citrix Cloud, API Token of LM) or did you try to set them again?
    What happens if you make a Poll Now on the OAuth Token DataSource? Do you get the same error?

    Greetings
    Dorian

  • Tim_OShea's avatar
    Tim_OShea
    Icon for Neophyte rankNeophyte
    8 months ago

    Hi,

    Has anyone had any issues with the datasources recently, whenever i do a poll now on any of the datasources i get the below error. Is anyone aware if the service URL has changed?

    Thanks,

    James

    The script failed, elapsed time: 3 seconds - Unable to determine the current character, it is not a string, number, array, or objectThe current character read is 'A' with an int value of 65Unable to determine the current character, it is not a string, number, array, or objectline number 1index number 0Access denied to query Monitor objects : Invalid Service URL^groovy.json.JsonException: Unable to determine the current character, it is not a string, number, array, or objectThe current character read is 'A' with an int value of 65Unable to determine the current character, it is not a string, number, array, or objectline number 1index number 0Access denied to query Monitor objects : Invalid Service URL^	at groovy.json.internal.JsonParserCharArray.decodeValueInternal(JsonParserCharArray.java:206)	at groovy.json.internal.JsonParserCharArray.decodeValue(JsonParserCharArray.java:157)	at groovy.json.internal.JsonParserCharArray.decodeFromChars(JsonParserCharArray.java:46)	at groovy.json.internal.JsonParserCharArray.parse(JsonParserCharArray.java:384)	at groovy.json.internal.BaseJsonParser.parse(BaseJsonParser.java:112)	at groovy.json.JsonSlurper.parseText(JsonSlurper.java:205)	at groovy.json.JsonSlurper$parseText.call(Unknown Source)	at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSiteArray.java:47)	at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:116)	at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:128)	at Script2.getCitrixData(Script2.groovy:71)	at Script2$getCitrixData.callCurrent(Unknown Source)	at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCallCurrent(CallSiteArray.java:51)	at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callCurrent(AbstractCallSite.java:157)	at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callCurrent(AbstractCallSite.java:177)	at Script2.run(Script2.groovy:36)

    Hi James

    Have the same problem since last Thursday. Rebuilding the Secure Client on Citrix and the new API token in LM did not bring any improvement. Any news about this? Would be grateful :)

    i am seeing the same error. any ideas what could be going wrong?

  • Tim_OShea's avatar
    Tim_OShea
    Icon for Neophyte rankNeophyte
    8 months ago

    Hi @Tim OShea from the shown Error you are using a Wrong Service Url in your Query. Which Url do you have set in your Script?

    thanks. I have been re-reading the threads, and corrected the URL and Customer strings. now have most of the datasources working.

  • Manaf_K's avatar
    Manaf_K
    10 months ago

    Hello,

    I am new to LM, and have managed to setup the Citrix Cloud.

    We would have to migrate to the new Citrix Cloud API by 30th June and i am struggling to modify the Citrix_Cloud_OAuth_Token..

    Any help\guidance\direction would be appreciated.


    Following is the partial code that fails with the error below : 

    def clientId = hostProps.get("citrix.cloud.id");
    def clientSecret = hostProps.get("citrix.cloud.pass");
    def devid = hostProps.get("system.deviceID");

    // post the request, add the above parameters to the body of request
    CloseableHttpClient httpclient = HttpClients.createDefault();

    httpPost = new HttpPost("https://api-us.cloud.com/cctrustoauth2/root/tokens/clients");
    httpPost.setHeader("Accept", "application/json");
    httpPost.setHeader("Content-Type", "application/x-www-form-urlencoded");

    httpPost.setEntity(new StringEntity("{\'grant_type\':\'client_credentials\',\'client_id\':\'" + clientId + "\',\'client_secret\':\'" + clientSecret + "\'}", ContentType.create("application/json")));
    response = httpclient.execute(httpPost);
    responseBody = EntityUtils.toString(response.getEntity());
    ctxcode = response.getStatusLine().getStatusCode();

    // Parse the bearer token from the JSON output
    json_slurper = new JsonSlurper();
    response_obj = json_slurper.parseText(responseBody);

    httpclient.close();

    =======================================================

    Error returned : 

    "error": "unsupported_grant_type",
      "error_description": "grant_type must be set to client_credentials"

    ========================================================

    Thanks

  • Gjon's avatar
    Gjon
    3 years ago
    11 minutes ago, Brian Wagner said:

    Hi,

    Thanks so much for this awesome data source. I'm aware that Citrix is changing the API's for the Cloud monitoring in July and I believe these data sources will be affected. 

    Do you happen to be working on any updates to support the new method?

    Thanks!

    I wasn't aware of any API changes. Do you have a link?