This Product Power Hour gave the community a practical look at how Internet Performance Monitoring, or IPM, is evolving. The session focused on how teams can improve visibility across the full internet stack, from network paths and employee endpoints to customer-facing digital experiences.

The call centered on three core IPM lenses: network experience, workforce experience, and customer experience. Attendees saw how synthetic monitoring, real user monitoring, endpoint monitoring, Internet Sonar, Envision, and Edwin AI can work together to help teams answer critical operational questions faster, such as whether an issue is caused by the application, the network, a SaaS provider, a user device, or a broader internet disruption.

Key Highlights

⭐IPM brings together synthetic monitoring, real user monitoring, and Internet Sonar to provide visibility across websites, APIs, applications, endpoints, SaaS services, cloud providers, CDNs, and network paths.

⭐In-session traceroute helps improve network troubleshooting by establishing a TCP connection before sending probes, which can result in cleaner, more complete path visibility compared to traditional traceroute approaches.

⭐Node-to-node monitoring enables teams to test connectivity across enterprise, cloud, backbone, last mile, and wireless nodes, with visibility into latency, jitter, packet loss, and path health.

⭐Workforce Experience Monitoring now includes test-level proxy configuration, allowing teams to define proxy behavior per test instead of managing proxy settings only at the individual enterprise agent level.

⭐Endpoint call quality monitoring gives IT teams visibility into Zoom and Microsoft Teams experiences, including application score, jitter, packet loss, packet drop, CPU usage, memory utilization, and geographic trends.

⭐Catchpoint data can be pushed into Envision and correlated in Edwin AI, helping teams connect external experience signals with infrastructure telemetry, identify root cause, and surface suggested remediation steps.

Q&A

Q: Are shared SmartBoard links dynamic and updated in real time?
A: Shared SmartBoard links capture the selected timeframe, so they are static snapshots of the data from that investigation window. However, the shared view is still interactive, meaning users can click through records and explore the captured data. For a live, dynamic view, teams can put these matrixes into a custom dashboard and share that instead.

Q: Why do I only see instant tests under Endpoint and not the endpoint features shown in the demo?
A: Endpoint is a separate product and requires its own license. If Endpoint is not enabled in your portal, you may only see limited options, such as instant tests. Teams interested in trying Endpoint should reach out to their account executive to discuss access or a POV.

Q: Can I add an endpoint to monitor an enterprise Zoom experience throughout the day?
A: Yes. With Endpoint enabled, teams can monitor how an endpoint behaves throughout the day, including CPU and memory utilization, what the user accessed, and the quality of their experience while using applications like Zoom.

Q: Is Internet Sonar required to drill down on endpoint data?
A: No. Endpoint and Internet Sonar are separate products that provide different types of visibility. Endpoint requires an agent to be installed on workforce devices, whereas Internet Sonar provides visibility into broader SaaS and internet service issues without requiring installation. Used together, they can help determine whether an issue is isolated to a user or the workforce, or affects a larger region or service.

Q: If call quality issues appear in one location, should I check Internet Sonar to see whether the issue is broader?
A: Yes. If call quality issues occur in a specific area, Internet Sonar can help determine whether the issue affects other companies, regions, or services, or is isolated to your own users.

Q: What is the best way to monitor end-user experience for custom integrations and microservices?
A: A combination of test types is usually needed. For microservices, API monitoring is often the starting point, along with supporting checks such as DNS and network reachability. To get an aggregate view, teams can use custom dashboards and widgets that combine synthetic, endpoint, RUM, and Internet Sonar data. These views can also be pushed into Envision to compare experience data alongside infrastructure data.

Q: Are Catchpoint synthetics similar to Selenium synthetics?
A: Catchpoint synthetics go beyond traditional Selenium-style transaction testing. The platform breaks monitoring into different protocols and test types, including HTTP checks, full browser tests using Playwright, scripted user flows with Playwright and Puppeteer, API microservice tests, DNS checks, ping, and traceroute. This allows teams to monitor the individual protocols and services that power a user experience.

Q: Can the same synthetic tests run from POPs and endpoint agents?
A: The full set of synthetic monitors can run from public agents and enterprise agents. Endpoint agents are lighter weight, so they support simpler scheduled tests such as HTTP checks, traceroutes, and pings. They do not run full browser tests because endpoint devices are already running user workloads.

Q: When should I use in-session traceroute?
A: In-session traceroute is useful when traditional traceroute results show incomplete paths, repeated hops, or packet loss that makes troubleshooting difficult. It helps measure a cleaner path by establishing the connection before probing.

Q: Can in-session traceroute be used with enterprise nodes, or is it only for backbone nodes?
A: In-session traceroute can be used with any node type, including enterprise nodes and backbone nodes.

Q: How do I enable in-session traceroute?
A: It is a simple change in the traceroute sub-monitor type. Select in session as the sub-monitor type. Teams can also copy an existing test, run the traditional and in-session versions side by side for a few hours, compare the results, and decide whether to update more tests.

Customer Call-outs

🌟“Thank you so much - It's really helpful.”

🌟“Yeah, that's very cool. That's the first time I've seen that [Catchpoint events] done live in there with those, popping that in and using Edwin to pull all that out.”

What’s Next

🚀 1H Announcement Webinar

Join us for the 1H Announcement webinar, which will serve as the official public presentation of the release themes and product updates previewed during this meeting. This will be the broader launch moment for the autonomous IT story, upcoming innovations, and related release details.

May 12 at 12 PM CT
👉 Register here

⚡ Product Power Hour

Join the next Product Power Hour sessions to continue exploring product updates, live demos, and practical use cases across the platform. These sessions are built for technical practitioners who want to see what is new, understand how features work in context, and ask questions directly to the teams behind the product.

Optimize Cloud Spend with Confidence
📅May 19
🕙10am CT

Automated Remediation for Faster Issue Resolution
📅 June 17
🕛12pm CT

🍽️ User Group Dinner

LogicMonitor is continuing to bring customers together through in-person user group dinners and regional sessions. These events are a great way to connect with peers, share monitoring strategies, and discuss real-world operational challenges with other practitioners.

Join us in Chicago on May 27th

Elevate Community Conference

LogicMonitor’s annual conference is coming up in October and will bring the broader community together for product updates, technical enablement, customer stories, and peer networking. This is the best opportunity to go deeper on the platform roadmap and learn how other teams are scaling observability across their organizations.

Registration opens mid-May

Resources and Review

🏅Want to upskill? Earn your Catchpoint badge!

💻 Review the slide deck here

📹Watch the recording here or directly on the event page