Rate Limit settings for Alerts-Best Practice? | Product Discussions

ErnestG72 · 2024-07-10T18:16:08.165000Z

Good afternoon,We have a LogicMonitor integration with ConnectWise (for ticketing), and when an error or critical level event occurs, it will be sent to ConnectWise, which will in turn create the ticket for our Ops team. Whenever a throttling/rate limited alert comes in, it never indicates within the ticket which resources were involved. It's usually a generic "Alert-Several Hosts" titled ticket, and no specific information. Is there a way in LM to change this, or is this more of a function on the CW side of things, I was wondering if anyone had any suggestions? Also, what is a reasonable # of alerts in an x amount of time? Our environment is set to no more than 2 alerts delivered in a 30 min time period before throttling occurs. This seems pretty low to me. Ernest

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Rate Limit settings for Alerts-Best Practice? | Product Discussions | LogicMonitor Community