How to customize Clearing alert | Product Discussions

mmatec01 · 2022-12-05T21:19:40Z

This is one of those back to basics questions but I am stumped! Just got a very simple request from my network team; Modify the host down alerts so when the host down condition is detected it comes across as 'Host "xxxxxxxxxx" is Down" email. That's it. No other text necessary. And when the host back online is detected send a message 'Host "xxxxxxxxx" is Up". So this could not be simpler, right? Well, not so fast. Host down condition is detected by HostStatus DataSource. In it, there is an 'idleInterval' Datapoint that detects host alive condition. And as it is in its definition the Subject says 'The host ##HOSTNAME## is down' which is exactly what I want. The firs half of requirement is met. But then, the clearing alert comes in as '***CLEARED*** critical - xxxxxxxxxxx Host Status idleInterval' email. And there is no way I can figure out how to change it to 'The host ##HOSTNAME## is up'. I think the problem is you can modify and subject and body of DataPoint Alert Message - which is terrific - but you have no way to customize the Clearing alert. Unless, of course you modify the DataSource Alert template but that modifies ALL alerts not just the one you are working with. Also, I've tried to do this with Email Integration plugin but again - you can customize the alert message to your heart's content but there is no logic to customize Clearing message. Help??? What am I missing?

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