LogicMonitor is announcing the planned deprecation for LM APM Synthetics (SYN), with a target EOL date of May 2027.

As part of our continued investment in modern, scalable observability solutions, LogicMonitor will standardize synthetic monitoring capabilities on our new Synthetics & Internet Performance Monitoring product.

What’s Changing

LM APM Synthetics (SYN) will be retired, and will no longer be available following the EOL date of May 31, 2027
Customers currently using SYN will transition to our new Synthetics & Internet Performance Monitoring
Existing customers will continue to receive support during the transition period through the EOL date

Timing

September 15, 2026: End of Sale - No longer available for purchase
December 4, 2026: End of Support - No longer providing support for the product, such as technical assistance, bug fixes, security patches, etc.
May 31, 2027: End of Life (EOL) - Fully deprecated/retired with no further access

Why We’re Making This Change

This transition enables customers to benefit from a more powerful, scalable, and modern synthetic monitoring platform.

Synthetics and Internet Performance Monitoring offers:

Global test locations, instead of relying solely on local collectors
Filmstrips and playback show exactly where transactions break
Broader test types (API, browser, network, etc.) allow you to validate full user journeys, and aren’t limited to basic checks
Native in-platform editing eliminates reliance on brittle external scripts, enabling faster updates and reducing maintenance overhead.
Cloud-based execution and simplified setup eliminate reliance on collectors and streamline configuration.
A modern platform experience built to replace legacy Selenium-based architecture

Transition & Customer Support

We understand transitions like this require planning, and we are committed to helping customers through the process.

Customers can expect:

Guidance from your LogicMonitor teams
Transition planning assistance
Access to training and enablement resources
Support throughout the transition timeline

** Please note that historical SYN data will not be migrated as part of the transition.

Questions or Support

If you have questions regarding this announcement, planning for your transition, or simply require assistance, please contact your Customer Success Manager (CSM), Account Executive (AE), or reach out to the LogicMonitor Technical Support team.

We appreciate your continued partnership, and look forward to helping you take advantage of the expanded capabilities available through our new Synthetics & Internet Performance Monitoring product.