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ServiceNow Operational Metrics Integration
The built-in integration with ServiceNow for event management is awesome. Â What would be nice is if they had the same built-in integration for Operational Metrics (or a set of instructions to build out the pull API request from the ServiceNow side). Â The main reason we are wanting to use this is to make ServiceNow the one place a team member needs to go for a quick glance of overall health. Â Additional benefits of doing this would be that we could set thresholds for this data directly off of the KBs associated to the CIs and when a team changes a threshold for the CI it would instantly take effect.
dmartzall
Posted 9 years ago·Last reply 9 years ago
1 comment
Mosh
·9 years ago@dmartzall If the ServiceNow metrics are available via the ServiceNow REST API, you could make a simple Groovy script data source to pull the metrics via a REST call, then parse out the JSON into data points.
getData = new URL('https://' + account + '.service-now.com/api/now/<...api query string.....>').getText();
response = new JsonSlurper().parseText(getData);
metricValue = response.data.<some object>
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