Disable Ack & cleared emails for specific stages. | Archive

Carrick_Bradley · 2014-09-18T00:00:00Z

Hello All,Within our teams we want the email to go out but not for the first stage. We use the first stage for our ticketing system to generate a ticket. Within the ticketing system we mute the auto-responses to avoid email loops from LogicMonitor and our ticketing system addresses.Here lies the issue: Once the alert is acknowledged or cleared another email is generated to all recipients in all stages which creates another ticket.Having the ability to remove acknowledged & cleared emails for a specific stage would solve our issue while still providing emails to other team members within other stages that the issue is being worked on or fixed.

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Disable Ack & cleared emails for specific stages. | Archive | LogicMonitor Community