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Carden's avatar
Carden
10 years ago

Option to Suppress SDT Email

We really need the option to suppress the SDT email notification. We have all of our alerting going to an outside company known as pager duty. It calls us, texts us, we can pass tickets around on our phones, etc. Neat tool. The problem is, we send all Logic alerts to this pagerduty company and when someone puts something in SDT, it automatically send everybody a notification from Logic and everybodys phones fire off. This is a problem in the middle of the night, and we have no way to suppress it.

We need this in both portals, passport.logicmonitor.com, and heartland.logicmonitor.com

Shane Carden

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  • Steve_Francis's avatar
    Steve_Francis
    Icon for Advisor rankAdvisor
    10 years ago

    So, firstly, apologies that this has taken so long to get to...rn rnWhat I would like to do in the short term is to simply make the Suppress Alert Clear option also suppress the Ack and SDT messages. So if this is selected (and probably renamed something like Suppress alert status updates) an alert will still escalate (through multiple stages); an increase in severity will still be sent; but messages regarding Acks, SDTs and clears will not. rnTo my mind these are logically similar. If you do not want a notification of an alert ending (so you no longer have to deal with it), you probably also do not want to know that someone put it in SDT, or Acked, so you also do not have to deal with it.rnSo this does not address people that use the first stage for ticketing systems, but should cover most other use cases. Feedback?

  • Annie_Dunham's avatar
    Annie_Dunham
    10 years ago

    The option to disable Acknowledgement and SDT status notifications is available as of the March release. It is configured per alert rule, just as alert clear notifications. Let us know if this does the trick.