Why is the support AI chatbot always broken?
It takes DAYS to be able to open a ticket because the AI chatbot is never working. When I'm finally able to get connected with support, I mention this and I'm told "yeah, we were busy". That's fine, ...
Forum Discussion
Cole_McDonald
Professor
ProfessorThe changes to support in the past 5 years or so is why I recommended my new job not purchase any extra support tiers... not worth the cost. 10 years ago, I'd have put them along side Apple Support as one of the best support experiences I've ever had in three decades+ of my career. Now it's not worth my time, I'd rather struggle with the issue than with support.
