Why is the support AI chatbot always broken?
It takes DAYS to be able to open a ticket because the AI chatbot is never working. When I'm finally able to get connected with support, I mention this and I'm told "yeah, we were busy". That's fine, ...
Forum Discussion
Dave_Lee
Advisor
AdvisorI've thankfully not come across a situation where the chatbot isn't working.
However, I really do think it would be best if we could have a button in the support portal to create a ticket rather than having to go through the chatbot to get it to create one on our behalf.
The chat box window is tiny so it's not practical if you have a bunch of text you want to include, some screenshots, maybe a code snippet. I'd much prefer just to have the option to fill in a new ticket form myself.
Dave
Kyle_Hartigan
Neophyte
NeophyteI agree, this is something I have also raised with our account manager. Generally, we are only opening tickets for items that the chatbot has no ability to solve. having the option to bypass it would be great !
