Forum Discussion
Rajavethan
Neophyte
24 days agoHi there Team.
I have just attempted to upgrade our Linux Collector from 36.001 to 38.000.
Seems our Collector has been Down ever since. Can anyone suggest some
Tshooting steps to get the Collector up again with the upgraded version.
Support seems to be taking some time to come online.
Kwame_A
LM Conqueror
24 days agoSorry to hear that the Linux Collectors are hard down after a Collector version upgrade.
Have you done any troubleshooting?
Are the Collector Services running on the host device?
If possible place the Collector logs in a .zip file and share with LM support for further evaluation. The log files can be found in the /usr/local/logicmonitor/agent/logs directory.