NeophyteOn 11/16/2021 at 3:54 PM, Loic Fournier said:Dear Community,
We are actually doing a POC on Logic Monitor with Service Now Integration and eveything is working well except regarding concatenation of alert, that's mean if an entire list of devices for instance 10 Wireless AP are disconnected, we have actually 10 tickets created for each devices.
I would like to know how it could be possible to have only one alert opened for the group of devices ?
Best regards
I do not believe this is an appropriate use of ServiceNow Event Management, especially given that, if you are using CMDB, you need to have alerts that are distinctly aligned with specific configuration items -- this lays groundwork for other myriad functions of ServiceNow to do what it's designed to do (especially alert grouping)
I would look at the alert grouping route instead.
Also, for context, we wrote our own Integration payloads to ServiceNow to send LogicMonitor alerts to ServiceNow events, and allow ServiceNow's event processing to uplift these into alerts - I believe this also facilitates alert grouping. I don't know how LogicMonitor does this, as they didn't have a direct Event Management integration at the time when we turned LogicMonitor up in our environment.
