Seeing Failed To Parse ServiceNow Integration
We are sometimes seeing “-2” as the ##EXTERNALTICKETID## when sending alerts to ServiceNow. When this happens and the alert clears it is not auto-closing the ticket in SNOW. Has anyone seen this or h...
Forum Discussion
Shack
Advisor
AdvisorAnother annoyance here is not being able to easily alert on this. I would love to be able to webhook out to our chat client when failures happen. Instead I have to manually go and check every few days to make sure things are flowing properly.
I tried setting up a web check for the inbound web service in Service Now but the http response was just too much information for it to be useful. My thought was to watch for errors on the inbound web service and alert on timeouts etc.
