Forum Discussion

mandy1193's avatar
mandy1193
2 years ago

Seeing Failed To Parse ServiceNow Integration

We are sometimes seeing “-2” as the ##EXTERNALTICKETID## when sending alerts to ServiceNow. When this happens and the alert clears it is not auto-closing the ticket in SNOW. Has anyone seen this or h...
integrations
ServiceNow
Joe_Williams's avatar
Joe_Williams
Icon for Professor rankProfessor
2 years ago

@Dave Lee You can get it through the API I had a thing going at one time or another. It was part of the unpublished api. You had/have to get the calls via web developer tools. My issue was some of the ordering didn’t work so I had to chunk through 100s of entries before I got to the newest.