Forum Discussion

mandy1193's avatar
mandy1193
2 years ago

Seeing Failed To Parse ServiceNow Integration

We are sometimes seeing “-2” as the ##EXTERNALTICKETID## when sending alerts to ServiceNow. When this happens and the alert clears it is not auto-closing the ticket in SNOW. Has anyone seen this or h...
integrations
ServiceNow
Dave_Lee's avatar
Dave_Lee
Icon for Advisor rankAdvisor
2 years ago

@Joe Williams Yep, that’s exactly what we’re looking to solve at the moment.  I’m hoping that maybe it’s something that we can pick up through the API.  Then perhaps we can run an automatic check a few times a day.

Is this something that you’re seeing frequently as well?

Dave