Seeing Failed To Parse ServiceNow Integration
We are sometimes seeing “-2” as the ##EXTERNALTICKETID## when sending alerts to ServiceNow. When this happens and the alert clears it is not auto-closing the ticket in SNOW. Has anyone seen this or h...
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Another annoyance here is not being able to easily alert on this. I would love to be able to webhook out to our chat client when failures happen. Instead I have to manually go and check every few days to make sure things are flowing properly.
