Seeing Failed To Parse ServiceNow Integration

We’ve had another instance of this happening, again, it was when we had an issue that affected many monitored hosts so had quite a few alerts generate simultaneously.

I spoke with one of LM’s Customer Technical Architects about it the other day and the suggestion was that we may have caused Service Now to process the messages too slowly by introducing some post-processing or scripting into the field mappings done on the Service Now.  We’re working with our Service Now team at the moment to understand what we an do to improve it.

@mandy1193 I’d be interested to know how many alerts your LM system pushed through to Service Now when you saw this issue?  Do you have much in the way of customisation on the Service Now side of your integration configuration?  

Dave