Seeing Failed To Parse ServiceNow Integration
We are sometimes seeing “-2” as the ##EXTERNALTICKETID## when sending alerts to ServiceNow. When this happens and the alert clears it is not auto-closing the ticket in SNOW. Has anyone seen this or h...
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Yes I had the same idea with rate limit but we would never want a slew of alerts come in and then some make it to the team and some get thrown away so that was a definite no go.
I am curious if any other monitoring tools that integrate with SNOW have the same issue hitting the API and not getting a ticket id like we saw in logic monitor?
