Forum Discussion

Lewis_Beard's avatar
Lewis_Beard
Icon for Professor rankProfessor
24 days ago

Reporting back-end ignoring Time Range?

I've had a few people report that their scheduled reports, that have been working and untouched for ages, are delivering reports that completely ignoring the time range selector on reports now. Its f...
Kwame_A's avatar
Kwame_A
Icon for LM Conqueror rankLM Conqueror
23 days ago

Hi, Kyle_Hartigan​ Lewis_Beard​ 

I can see the internal tickets that the Devs have been looking at, I can confirm that we’ve identified the root cause of the issue and a permanent fix will be included in an upcoming release. I don't have details on the ETA as of yet.

In the meantime, as a workaround it's recommended to disable the “Include preexisting alerts” option in your report configuration. This will ensure that only alerts occurring during the selected timeframe are reflected.