Rate Limit Throttle Message Disable
"If the number of alerts delivered to the chain’s initial stage exceeds the rate limit, then a throttle message is sent to the individuals assigned to that stage. The message states that the number...
Forum Discussion
We are using Cherwell (it is new for us and so far not great). It isn't a very smart system from what I've heard in what current capabilities we can set for it to do. So I cannot just set on the Cherwell side, don't open a ticket from Throttle alert.
This came to our attention when my teammates made some big changes to a device and forgot to put the device in SDT. We got about 33 tickets and some of the tickets were for the notice that it was hitting the Throttle. (I think that rate limit was 5 alerts and 10min, which I think as a bit too limiting.) I mainly don't want the Throttle alert to send to the email that opens a ticket. Is it possible to specify that I want all Throttle alerts to do something specify, like go to a different email?
