AdvisorJust noticed something interesting/frustrating about the new portal: If you send text + a link (at the same time) in the chat, only the text gets logged to the ticket. The link does not get logged.
If you send text + an attachment (at the same time) in the chat, only the attachment gets logged on the ticket. The text is lost.
This appears to happen to both sides of the conversation. So if you are sending a URL or an attachment, send it by itself. Then send the explanatory/contextual text that goes with it. Otherwise, part of what you or the support person is saying will not be logged on the ticket.
Would love to hear if anyone else can reproduce this. I'll be attempting to verify next time i'm in the chat.
NeophyteYeah for me links aren't working as well.
Tried to copy paste a link to a resource in our portal and the chat splits it up at some character.
The first half was then displayed with a page thumbnail/preview and the second half was pasted as raw text.
Needed to put in quotation marks to make the link clickable/working again.
Kind of funny.
You cant tell me this has been tested properly.
Kinda makes me wonder what sort of URL injection attack that thing is vulnerable to if it can't even take URLs properly.
