Forum Discussion

phakesley's avatar
phakesley
Icon for Neophyte rankNeophyte
10 months ago

LM Tokens can they be broken down

Hi, We have a ServiceNow integration and use the ##EXTERNALTICKETID## in our alerts views and dashboards.  However I believe tokens are clunky and not particularly granular. For example ##EXTERNALT...
Cole_McDonald's avatar
Cole_McDonald
Icon for Professor rankProfessor
4 days ago

In the alerts panel, I can absolutely see ##externalticketid## and have access to my ConnectWise Manage tickets, but I can't do anything with that data anywhere else useful other than the CW integration and the Alerts page.  We drive alerts/ticket creations to Teams... and I can't include a link to the CW ticket in there, I can have a link to the alert, but that doesn't support our workflow.