Anyone else getting Spammed with emails this morning?

If it's alright, I'm going to hijack this thread to list all the issues i've run into so far with the new portal (that i've used for 20 minutes):

• The AI chat bot was of no use. It only served to elevate my frustration beyond what I was already experiencing due to the aforementioned 500+ emails. I may just spend a couple hours in there attempting to train it to accept a key word like "broken" as an indicator that the AI should transfer to an agent.
• I lost the ability to see tickets for my org. This was setup previously and apparently was overlooked by LM support. 
• Support couldn't fix the above issue. They wanted me to reach out to a different department to fix permissions. Support can't fix permissions issues on the support portal.
• There's no way to re-open a case. The old portal had a way of clicking a single button to start a new case referencing the old case. This appears to be lost.
• Once drilled into a ticket, there's no indication what the ticket number is. There's a note saying that Abhishek created the case on 9/13, even though the ticket was opened on February 14. It's unclear if this is an internal ticket or the original ticket number.
• I can't figure out how to find tickets based on the old ticket number. 
• It appears when you engage the chat to open a new case, the AI bot thinks you're still working on the original case. 
• It's unclear if, when the bot transfers you to a human, if you're waiting in queue or if the transfer is going to work. The AI bot leaves the chat but the indicator still say's transferring. Am i in the queue? As the transfer taking a long time? Is anyone even going to fulfill the service I'm paying for?
• There's no queue position indicator anymore. It was nice to know previously what position you were in the queue. It would help gauge how long you had until someone answered. Position 8? Ok, i've got 2 hours until they answer.