Rate Limit settings for Alerts-Best Practice?

I don't use ConnectWise nor have more information about the throttling messages. But we set ours up to not do any throttling at all into our ticketing system. If we get a flood of tickets we can merge or parent/child them together (I have not tried out dexda).

 I personally see the throttling more for email or chat notifications where you want to get a notice that something is wrong and to manually review the LM portal while not getting flooded with popups. Even so, 2 alerts within 30 minutes sounds way too low to me and would expect something liker perhaps 3-5 alerts within 5 min.