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Vitor_Santos's avatar
Vitor_Santos
Icon for Advisor rankAdvisor
5 years ago

Random custom properties appearing within our 'root' folder

Hello to everyone, For the past couple of weeks we've been noticing that from time to time 'customProperties' get created within our 'root' group at LM. We've asked our team if anyone creat...
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LogicMonitor
  • Mike_Moniz's avatar
    Mike_Moniz
    5 years ago
    2 hours ago, Vitor Santos said:

    For the past couple of weeks we've been noticing that from time to time 'customProperties' get created within our 'root' group at LM.
    Examples of properties that get created:
    - snmp.community
    - esx.user/pass

     

     

    Oh yes, we have a process to check/remove them every week. It's caused by LogicMonitor add device wizard when you enter in properties there. We pretty much avoid the wizard now. LM tries to be "helpful" by adding those properties to root. This is something we have brought up to LM over the years (tickets 76322, 88632, 108961, FEED-2277) but LM never changed it. As an MSP it becomes a problem since we have lots of customers in one portal, so never want anything on root and sometimes it get inheritied. LM suggested we just add fake values.

    LM seems to be putting more focus on MSPs these days, but either way I suggest reaching out to your rep about this issue.

Mike_Moniz's avatar
Mike_Moniz
Icon for Professor rankProfessor
5 years ago
2 hours ago, Vitor Santos said:

For the past couple of weeks we've been noticing that from time to time 'customProperties' get created within our 'root' group at LM.
Examples of properties that get created:
- snmp.community
- esx.user/pass

 

 

Oh yes, we have a process to check/remove them every week. It's caused by LogicMonitor add device wizard when you enter in properties there. We pretty much avoid the wizard now. LM tries to be "helpful" by adding those properties to root. This is something we have brought up to LM over the years (tickets 76322, 88632, 108961, FEED-2277) but LM never changed it. As an MSP it becomes a problem since we have lots of customers in one portal, so never want anything on root and sometimes it get inheritied. LM suggested we just add fake values.

LM seems to be putting more focus on MSPs these days, but either way I suggest reaching out to your rep about this issue.