Ping Failing from collector to device and back?

 @Joe Williams 

what size were your collectors and what did you end up adjusting the threadpool too? 

I’m new to LM and have been working on implementing it within my company the past few months. I’ve been facing this issue since December and have been going back and forth with LM Support. First, they had me do a fresh install, then they said there was a bug in v 33.x for the collectors and I needed to downgrade and the last step was to completely delete the collectors from the portal and add them again. At this point LM support claims they have done everything they can and have escalated to an internal ticket but I haven’t been able to receive any updates on the status of that ticket. I’m willing to make adjusts me to the threadpools/timeouts if needed to see if this resolved the issue for me.