Ping Failing from collector to device and back?

I would not hold my breath.  I pushed my CSM at the time on this issue back in 2018 and they refused to consider it a bug, but a feature request.  I also brought that up recently with my current CSM and I got crickets.  I dutifully followed through, but since the feature request "system" is nearly worthless, nothing has been done.  I cannot begin to enumerate the number of embarrassing conversations with clients that start like "Why is LogicMonitor alarming about SNMP being down or a host being down when we can get to those devices just fine?"  The workaround is time-intensive (manual collector restarts) and the repeated data loss is unforgivable.  I don't know what possessed the developers to generate a fixed SNMP session ID or ICMP ID once when the collector starts rather than at each new get/walk or ping.  It is the ultimate in false optimization and causes unending problems for any but the smallest simplest network.  LM should be ashamed of letting this continuing to happen.