Ping Failing from collector to device and back?

9 minutes ago, mnagel said:

It is no longer legitimate traffic after the "session" is invalid -- this is common firewall behavior that would be avoided by using a fresh ICMP ID for each ping check, like everyone else does.  

FR number?  When did that start being a thing?  I thought you just create them in the forum and cross your fingers someone sees them.  If feedback, then no, those are usually one-way -- I know tickets are generated internally because one of our CSMs actually shared them with me to help prioritize, but usually they are invisible with no followup (with one exception historically for API issues when Sarah Terry was there). The ticket ID for the last time I tried to get help on this is 107847 (last updated 7/23/2018).  The SNMP info above came from a more recent interaction by someone else on my team -- not sure of the ticket ID on that one.

I have been told "Other ticket numbers for the ping/SNMP issue are 286866 and the latest - 337366."  Generally we are told to open a FR each time.