Expert
ProfessorI'm not familiar with Zendesk integrations. Did you set it up per https://www.logicmonitor.com/support/alerts/integrations/create-update-close-tickets-zendesk-response-alerts? If so, make sure you have ##externalticketid## within the URL for the UPDATE type as documented there so LM will update the existing ticket and not create new one.
You want to make sure that LM is tracking the ticket number via the ##externalticketid## token. You can't just use the LMA# for example as that will change when it jumps between alert levels.
ExpertYep. We have it setup exactly like that. The problem seems to be on LMs side in that it's sending a second Create but never sending the second Close.
