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juramir's avatar
juramir
Icon for Neophyte rankNeophyte
2 days ago

No instances on API response

Hello everyone, Sorry if this is a repeat topic here, but I'm having some trouble polling data from our new LogicMonitor setup via API. As I understand it, I'll need device ID, device datasource ID...
jnahm's avatar
jnahm
Icon for Product Manager rankProduct Manager
2 days ago

Hi juramir​ as long as you have instances associated with the datasource, you should be seeing instance details in the response. Would you be able to share the device type and datasource you are referencing? Also, have you tried reaching out to LM Support for help with this issue?

  • juramir's avatar
    juramir
    Icon for Neophyte rankNeophyte
    6 hours ago

    Hi jnahm​ thanks for checking in. No support case yet, as I wasn't sure this was my issue or not. The devices I'm trying to poll are simply just Cisco routers and switches, which are having their SNMP data collected. 

    sn.device_role = L3 Switch

    sn.device_type = Switch

     

    • juramir's avatar
      juramir
      Icon for Neophyte rankNeophyte
      4 hours ago

      And just to add more detail, the GUI itself has several instances per datasource, it's just the API response that's not showing anything. I cycled through every instance and got the same response as above.