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RickRod's avatar
RickRod
Icon for Neophyte rankNeophyte
11 months ago

LogicMonitor to ServiceNow Integration (How to pass custom custom parameters)

Hello. I recently integrated LogicMonitor with a ServiceNow test instance using the following documentation: https://www.logicmonitor.com/support/settings/integrations/servicenow-integration/ I wa...
  • RickRod's avatar
    RickRod
    11 months ago

    I’m not sure if the space makes a difference or not.  I can give that try.  Initially, I thought I was getting the payload response when testing but it’s actually the response back from ServiceNow that I’m seeing.  I’m not sure if I can view the payload being sent within LM.  However, your idea of using a third party API client is pretty good.  I can try that and see what response I get back.

    Thank you.

RickRod's avatar
RickRod
Icon for Neophyte rankNeophyte
11 months ago

@Austin Culbertson Thanks again for your suggestions.  I was able to get the fields populated with the needed values.  In the Alert data window, I added the fields and values needed as follows:

"category":"monitoring alert",

"contact_type":"monitoring”

I stripped away the hashes and “ServiceNow” and that worked.  Also, I found the location of the LM integration logs.  They are literally on a tab called “Logs” next to the Integrations tab.  From there, I was able to see what was being sent in the payloads.  I noticed the field names and values I entered were being sent correctly but the values were coming back blank.  After the change, I’m in business.

Thanks again!