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RickRod's avatar
RickRod
Icon for Neophyte rankNeophyte
10 months ago

LogicMonitor to ServiceNow Integration (How to pass custom custom parameters)

Hello. I recently integrated LogicMonitor with a ServiceNow test instance using the following documentation: https://www.logicmonitor.com/support/settings/integrations/servicenow-integration/ I wa...
  • RickRod's avatar
    RickRod
    10 months ago

    I’m not sure if the space makes a difference or not.  I can give that try.  Initially, I thought I was getting the payload response when testing but it’s actually the response back from ServiceNow that I’m seeing.  I’m not sure if I can view the payload being sent within LM.  However, your idea of using a third party API client is pretty good.  I can try that and see what response I get back.

    Thank you.

AustinC's avatar
AustinC
Icon for Neophyte rankNeophyte
10 months ago

Does having a space in your property name (##servicenow.monitoring alert##) still resolve to a property? It’s just occurred to me I’ve never tried this, so it might work fine, but I would double check? Also, at the limits of my ServiceNow knowledge, but are you able to view the payloads exactly as they are sent into ServiceNow?

I would also attempt to perform the same action LM is doing via a 3rd party API client (e.g. Postman/Insomnia) to see if you are able to figure out whether or not this is an LM payload issue or just not how the Incident API operates?