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RickRod's avatar
RickRod
Icon for Neophyte rankNeophyte
11 months ago

LogicMonitor to ServiceNow Integration (How to pass custom custom parameters)

Hello. I recently integrated LogicMonitor with a ServiceNow test instance using the following documentation: https://www.logicmonitor.com/support/settings/integrations/servicenow-integration/ I wa...
  • RickRod's avatar
    RickRod
    11 months ago

    I’m not sure if the space makes a difference or not.  I can give that try.  Initially, I thought I was getting the payload response when testing but it’s actually the response back from ServiceNow that I’m seeing.  I’m not sure if I can view the payload being sent within LM.  However, your idea of using a third party API client is pretty good.  I can try that and see what response I get back.

    Thank you.

AustinC's avatar
AustinC
Icon for Neophyte rankNeophyte
11 months ago

I integrated LM with our Event Management platform, so my experience might not directly translate -- however, looking at the ‘HTTP Delivery’ section of LM’s documentation, I suspect that you may need to add a `category` field to the ‘Alert Data’ part of the integration. String may work, but if it doesn’t, might need to use sys_id if that is a reference field.